12 yrs
experience in CS Specialist
Handles all elements in dealing with a customer directly as well as acting as a mentor to new service representatives.
Manage large amounts of incoming customers as well as phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Vault Custodian
Responsible in processing all the transactions of the clients
Attends to all client’s inquiries and concerns
Responsible for monitoring the movement of items in and out of the vault as well as ensuring the safety of all items
Handles sale, recording and reporting of non-pawnshop products
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