Hello there! If it's premium customer service that you need, then you found your guy.
- I'm a seasoned Customer and Technical Support agent for 12 years in BPO industry.
- I am well versed in Phone, E-mail and Chat communications.
- Bachelors Degree in Information Technology
Below are the industries that I worked for:
- Telecommunication
- E-commerce
- Financial Institution
- SaaS
- Computer Hardware
Technical Support Skills:
- Basic to Intermediate Hardware and Software troubleshooting
- Windows OS setup and troubleshooting
- Intermediate knowledge with Network administration
- Year of experience in assisting issues with the following devices: Windows PC, Mac computers, iOS and Android devices
CRM Tools:
- HubSpot
- Siebel Systems
- Salesforce
- Zendesk
Administration and additional skills:
- Spreadsheets (Google Sheets and Microsoft Excel): has intermediate level skills and can utilize sheets for data entry, gathering (including use of forms) and management; use of mathematical formulas, ifs and VLOOKUP functions.
- MS Office and Google Workspace
- Google Meet and Calendar, Calendly and Zoom - Manage meetings and appointments.
- Miro - Experience in creating workflows and charts using the app.
- Slack - manage internal communications.
- RingCentral - versed in using the tool for calls and text messages.
- Trello - for organizing projects and tasks
- Audacity - has experience providing voice-over and voice editing for YouTube videos
Ping me and let's start working together.
Experience: 5 - 10 years
I've been working on the phones as a Customer Service and Technical Support agent for 10 years.
Experience: 2 - 5 years
Experience: 1 - 2 years
As a Coordinator and Subject Matter Expert for various companies, I used Excel and Google Sheets for various task such as recording, tracking and organizing data.
Experience: 10+ years
Experience: Less than 6 months
Experience: Less than 6 months
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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