Gerard

Customer Service Pro | Technical Support | General VA

60 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 21st, 2024 (8 days ago)

Member Since

March 3rd, 2022

Profile Description

Hello there! If it's premium customer service that you need, then you found your guy.

- I'm a seasoned Customer and Technical Support agent for 12 years in BPO industry.
- I am well versed in Phone, E-mail and Chat communications.
- Bachelors Degree in Information Technology

Below are the industries that I worked for:
- Telecommunication
- E-commerce
- Financial Institution
- SaaS
- Computer Hardware

Technical Support Skills:
- Basic to Intermediate Hardware and Software troubleshooting
- Windows OS setup and troubleshooting
- Intermediate knowledge with Network administration
- Year of experience in assisting issues with the following devices: Windows PC, Mac computers, iOS and Android devices

CRM Tools:
- HubSpot
- Siebel Systems
- Salesforce
- Zendesk

Administration and additional skills:
- Spreadsheets (Google Sheets and Microsoft Excel): has intermediate level skills and can utilize sheets for data entry, gathering (including use of forms) and management; use of mathematical formulas, ifs and VLOOKUP functions.
- MS Office and Google Workspace
- Google Meet and Calendar, Calendly and Zoom - Manage meetings and appointments.
- Miro - Experience in creating workflows and charts using the app.
- Slack - manage internal communications.
- RingCentral - versed in using the tool for calls and text messages.
- Trello - for organizing projects and tasks
- Audacity - has experience providing voice-over and voice editing for YouTube videos


Ping me and let's start working together.

Top Skills

Customer Support

Customer Support » Phone Support

Experience: 5 - 10 years

I've been working on the phones as a Customer Service and Technical Support agent for 10 years.

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Email Support

Customer Support » Technical Support

Experience: 2 - 5 years

Office and Administration » Microsoft Excel

Experience: 1 - 2 years

As a Coordinator and Subject Matter Expert for various companies, I used Excel and Google Sheets for various task such as recording, tracking and organizing data.

Office and Administration » Computer Literacy

Experience: 10+ years

Marketing » Social Media Management

Experience: Less than 6 months

Customer Support » Content Moderation/Management

Office and Administration » Data Analytics

Experience: Less than 6 months

Office and Administration » Data Entry

Basic Information

Age
37
Gender
Male
Website
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Address
Tests Taken
IQ
Score:  134
DISC
Dominance: 26
Influence: 10
Steadiness: 28
Compliance: 36
English
C1(Advanced)
Uploaded ID
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