BPO SUPERVISOR/Shopify Expert/Customer Service /Social Media Manager/Virtual Ass

Overview

Looking for full-time work (8 hours/day)

at $397,731.82/hour ($70,000,800.00/month)

Bachelors degree

Last Active

February 11th, 2022 (799 days ago)

Member Since

May 11th, 2015

Profile Description

Upgrade to see actual infoUpgrade to see actual infocision Maker. Strategic. My sole responsibility is to ensure that the "dailies" are taken care of, so that you can focus on building your business. I communicate effectively with clients and staff in a way that matches your tone, urgency and demeanor, and that your day is managed. I am organized, detail-oriented and deadline driven. I'm also not your typically 9 to 5 person. I understand that business happens when business happens and I strive to make myself flexible and available when needed.
5 YRS of Solid Call Center Experience (Customer Service):
• Provide escalation support
• Deliver quality and outstanding service and ensure procedural compliance.
• Coached newly hired call center agents under the team.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Resolve customer complaints or billing problems.
2 Years Inbound Call Center Supervisor
•I manage and provides leadership for inbound shift teams of Agents.
•Assigns challenging goals and objectives for Agents in order to enhance the customer service skills of each Agent.
•Monitors Agent calls and provides coaching based on perceived deficiencies in telephone etiquette, tone, and procedure.
•Analyzes the handling time and error rate of each Agent.
•Continuously tracks the service level rate and abandonment rate in order to achieve established objectives.
•Ensures that faxes are processed appropriately.
•Reviews specific errors with Agents, and provides coaching to correct these errors.
•Formulates coaching plans that allow Agents to meet and exceed established performance objectives.
•Maintains a positive and fun work environment for all Agents.
•Handles and resolves escalated customer service concerns.
•Researches and resolves customer concerns.
•Evaluates staffing and scheduling methods in order to maximize departmental efficiency.
3 YRS Shopify Virtual Assistant:
•Fulfill Orders (Aliexpress) & Direct Fullfilment
•Shopify( Adding Products)
•Ecommerce Customer Service Email
•Ecommerce Chat Support
•Photo Editing (resizing)
•FB administrator
•Scaling Ads
•Social Media Moderation
•Product Research