Passionate in delivering excellence with a total of twelve (12) years experience in the IT industry handling technical and networking products, customer service, project management, content management and technical documentation (for a worldwide leader in the industry of networking technology products and cloud-based telephony service),
Successfully pioneered and implemented processes involved with content management, delivering the right content to the appropriate audience.
Successfully launched new products, which included setting up of sales pages with content (videos and text).
Main expertise is setting up structure, processes (SOPs) and automation. Also conducts product launch readiness involving content production (articles, videos, pages), web development, training and reporting.
Specialties:
1.) Providing customer service and technical support
2.)
3.) Administrative work - Research and data entry
4.) Project management - launching new products and team management
5.) Providing training and assisting with transitioning staff from one task to another
6.) Content management - preparing videos, articles and graphics for posting used in different social networking platforms
7.) Experience with e-Commerce - Clickfunnels, Stripe, Shopify
Systems, Platforms and Tools: Slack, InVisionApps, Wordpress, Clickfunnels, Amazon, Shopify, MS Office, Google docs, Salesforce, Social Networking Sites (FB, IG,
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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