Kindly check my skill Summary

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Bachelors degree

Last Active

April 1st, 2024 (22 days ago)

Member Since

May 4th, 2015

Profile Description

Business Operations Analyst (5 years)

<!--[if !supportLists]-->v  <!--[endif]-->Developing
dashboards and reports as required by Sales Operations
<!--[if !supportLists]-->v  <!--[endif]-->Utilize
DOMO, Salesforce, and other tools to collect customer data and translate into
meaningful insights.
<!--[if !supportLists]-->v  <!--[endif]-->Add/fix
a calculation to any datasets using beastmode manager.
<!--[if !supportLists]-->v  <!--[endif]-->Help
test and compare data, making sure it is accurate before sending it into production.
<!--[if !supportLists]-->v  <!--[endif]-->Drive
data clean-up projects in Salesforce and in DOMO.
 
IUpgrade to see actual info Management Experience (3 years)

<!--[if !supportLists]-->v  <!--[endif]-->Ensures
iUpgrade to see actual info reach resolution through the standard iUpgrade to see actual info process.
<!--[if !supportLists]-->v  <!--[endif]-->Monitors
the iUpgrade to see actual info and service calls to ensure they are updated regularly.
<!--[if !supportLists]-->v  <!--[endif]-->Follows
for complete and accurate status information within tracked IUpgrade to see actual info Tickets
<!--[if !supportLists]-->v  <!--[endif]-->Creates
root cause, actions, improvement plans and communicates them with the APMs.
<!--[if !supportLists]-->v  <!--[endif]-->Provides
governance in handling of aging and idle iUpgrade to see actual info.
<!--[if !supportLists]-->v  <!--[endif]-->Tracks
misroutes and re-assigned iUpgrade to see actual info
<!--[if !supportLists]-->v  <!--[endif]-->Attends
and facilitates Daily Operational review.
<!--[if !supportLists]-->v  <!--[endif]-->Acts
as a cluster lead, monitor team performance and reports on metrics.
<!--[if !supportLists]-->v  <!--[endif]-->Leads
the team on different projects to deliver excellent results to our clients and
stakeholders. 

Workforce Management Experience (7 years)

v Real time queue monitoring and schedule adherence

v Staffing and scheduling

v Adhoc reporting and dashboard creation

 Work from home experience ( 5 years)

v  Mystery Callerv Internet Assesor
Tools:

Workforce Management (AVAYA, CMS Supervisor, TCS,
Eworkforce

Aspect 3.0, Impact 360 Verint and Blue Pumpkin)

 
Data Analysis (Excel, Access, Power BI and DOMO)

Programming (HTML, CSS, JavaScript, SQL and VBA)

 Sharepoint Design (Sharepoint Designer and MS
Infopath)
 CRM: Salesforce