b9 148dd8cd0f0

Experienced Customer Service Representative

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EXPECTED SALARY
Php 40,000.00/month
( $695 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $5.36 USD/hr )
EXPERIENCE OVERVIEW
10+ years in Customer Service
BASIC INFORMATION
Age:
30
Gender:
Male
Location:
San Carlos City, Pangasinan
Tests Taken:
IQ
Score:  105

DISC
Dominance:15%
Influence:31%
Steadiness:41%
Compliance:13%

English
 C2(Advanced/Mastery)
Last Active:
September 27th, 2022 (3 days ago)
Member Since:
February 19th, 2022
SKILL SUMMARY

1. Quality Assurance Auditor (03/2017 to present)
IQVIA
>Started as a Meeting/Logistics Planner. Responsible for booking
restaurant & hotel reservations for pharmaceutical lunch/dinner programs,
managing menu options, & securing audio-visual equipment.
>Promoted as a Financial Closure & Review Specialist after 1 and ½
years. Responsible for validating & reconciling credit card charges after
the pharmaceutical lunch/dinner programs took place, disputing charge
discrepancies, and investigating/escalating fraudulent/unauthorized charges.
>Promoted as a Quality Assurance Auditor after 1 and ½ years. Responsible
for auditing quality and providing feedback to the Operations team. Prepare Quality
reports and interacts with Operations and support groups regarding quality
improvements based on trend & analysis. Assist in increasing customer
satisfaction.
 
2. Chat & Email Support Specialist (03/2015 to 03/2017)
Conduent
>Answered chat & email inquiries from customers of a US digital media store
>Performed basic troubleshooting steps to help customers with their iOS
devices
 
3. Customer Service Representative (10/2011 to 03/2015)
StarTek
>Provided general & technical support to customers of a US telecommunications company
>Assisted customers in upgrading or replacing their mobile devices

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Event Planner
  • Excel
  • Quality Assurance
  • Speaking
  • Translation
  • Writing
  • Editing Proofreading
  • Customer Support
  • Email Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 4+ years work experience in a contract research organization as a meeting planner for out-of-office and in-office speaker programs for big pharmaceutical companies.

SKILL RATING
  • Data Entry
  • Event Planner
  • Excel
  • Quality Assurance

English
SKILL RATING
  • Speaking
  • Translation
  • Writing

Writing
SKILL RATING
  • Editing Proofreading

Customer Service & Admin Support
EXPERIENCE

I have 5+ years experience in high-volume contact centers (phone/email/chat).

SKILL RATING
  • Customer Support
  • Email Support
  • Tech Support

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