1. Quality Assurance Auditor (03/2017 to present)
>Started as a Meeting/Logistics Planner. Responsible for booking
restaurant & hotel reservations for pharmaceutical lunch/dinner programs,
managing menu options, & securing audio-visual equipment.
>Promoted as a Financial Closure & Review Specialist after 1 and ½
years. Responsible for validating & reconciling credit card charges after
the pharmaceutical lunch/dinner programs took place, disputing charge
discrepancies, and investigating/escalating fraudulent/unauthorized charges.
>Promoted as a Quality Assurance Auditor after 1 and ½ years. Responsible
for auditing quality and providing feedback to the Operations team. Prepare Quality
reports and interacts with Operations and support groups regarding quality
improvements based on trend & analysis. Assist in increasing customer
2. Chat &
>Answered chat &
>Performed basic troubleshooting steps to help customers with their iOS
3. Customer Service Representative (10/2011 to 03/2015)
>Provided general & technical support to customers of a US telecommunications company
>Assisted customers in upgrading or replacing their mobile devices
I have 4+ years work experience in a contract research organization as a meeting planner for out-of-office and in-office speaker programs for big pharmaceutical companies.
I have 5+ years experience in high-volume contact centers (phone/email/chat).
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.