Experienced Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

September 2nd, 2023 (29 days ago)

Member Since

February 19th, 2022

Profile Description

1. Quality Assurance Auditor (03/2017 to present)
IQVIA
>Started as a Meeting/Logistics Planner. Responsible for booking
restaurant & hotel reservations for pharmaceutical lunch/dinner programs,
managing menu options, & securing audio-visual equipment.
>Promoted as a Financial Closure & Review Specialist after 1 and ½
years. Responsible for validating & reconciling credit card charges after
the pharmaceutical lunch/dinner programs took place, disputing charge
discrepancies, and investigating/escalating fraudulent/unauthorized charges.
>Promoted as a Quality Assurance Auditor after 1 and ½ years. Responsible
for auditing quality and providing feedback to the Operations team. Prepare Quality
reports and interacts with Operations and support groups regarding quality
improvements based on trend & analysis. Assist in increasing customer
satisfaction.
 
2. Chat & Email Support Specialist (03/2015 to 03/2017)
Conduent
>Answered chat & email inquiries from customers of a US digital media store
>Performed basic troubleshooting steps to help customers with their iOS
devices
 
3. Customer Service Representative (10/2011 to 03/2015)
StarTek
>Provided general & technical support to customers of a US telecommunications company
>Assisted customers in upgrading or replacing their mobile devices