Customer Service/ BPO Operations/ eBay store manager

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

April 18th, 2024 (6 days ago)

Member Since

February 11th, 2022

Profile Description

CUSTOMER SERVICE REPRESENTATIVE (FRONTLINE AGENT) - 3 YRS: 
Phone, Chat, and Email Trained; 
NPS, CSAT, and Resolution Driver; 
65 - 70 WPM; 
English Mastery - Advanced; 
AHT-conscious, Chat up to push 3; 
Resourceful and a problem-solver; 
Flexible and a fast-learner; 
Great attention to detail as seen on my DISC style; 
I do not tolerate rudeness to customers and colleagues

CUSTOMER SERVICE MANAGER (OPERATIONS & PERFORMANCE DEVELOPMENT) - 10 YRS: 
HandledUpgrade to see actual infoagents/leaders under 2 sites simultaneously; 
Manage day-to-day center operations on headcount, attendance, and performance; 
Creates performance analysis on NPS/RES/CSAT and comes up with a plan to improve customer service;
Customer escalations and complicated issues  Capacity Planning; 
Coaching and feedback to agents and leaders on performance; 
Client meetings and performance reviews; 

E-COMMERCE EBAY EXPERT - 13 YRS: 
Worked and Studied eBay policies, especially those related to Store Health including Feedback, Defect, and Claims/Returns; 
Product Lister; Canva Photo Editing;  
Title Optimization; Pricing and competitor research using Terapeak; 
Customer Service and Claims handling; 
Marketing and Promotions; 
Inventory update

E-COMMERCE AMAZON CUSTOMER SERVICE - 1 1/2 years: 
Used Seller Central; 
Created Templates and/or Unique responses to customers as needed; 
Worked mainly as a customer service representative
E-COMMERCE VIRTUAL ASSISTANT - 1 1/2 yearsTakes care of customer Service Emails on owner's behalfKnowledge on Gorgias, Shopify, Shipbob, ShipstationHandles a team of virtual assistants