Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

February 18th, 2024 (61 days ago)

Member Since

February 11th, 2022

Profile Description

Hello, and welcome to my Profile! I am a highly skilled professional with expertise in Zendesk Software and Amazon FBA Virtual Assistance. Throughout my career, I have demonstrated a strong commitment to providing exceptional customer support, streamlining operations, and maximizing sales growth for businesses in the e-commerce sector.

Below, you will find a comprehensive overview of my skills, experiences, and accomplishments in these two domains

+Zendesk Implementation & Customization: Proficient in setting up Zendesk for businesses, including ticketing systems, knowledge bases, and automation rules tailored to unique needs. Customizing Zendesk Support, Guide, and Chat to enhance user experience and optimize support workflows.

+Zendesk Reporting & Analytics: Skilled in creating meaningful reports and dashboards to monitor support performance, identify trends, and make data-driven decisions. Utilizing Zendesk Explore to gain valuable insights into customer behavior and support team efficiency.

+Zendesk API Integration: Experience in integrating Zendesk with other tools and applications to automate processes, streamline data flow, and enhance productivity.Proficient in using Zendesk API and webhooks to develop custom solutions.

+Zendesk Workflow Automation: Automating repetitive tasks and processes through Zendesk's built-in features or third-party apps, saving time and improving efficiency

+Amazon Product Research & Sourcing: Proficient in using various tools to identify profitable product opportunities for Amazon FBA sellers. Evaluating product demand, competition, and potential profit margins to make data-driven sourcing decisions.

+Listing Optimization: Crafting compelling product titles, bullet points, and product descriptions to improve visibility and drive conversion rates. Optimizing backend keywords and product attributes to rank higher in Amazon search results.

+Order Management & Customer Service: Managing Amazon seller accounts, processing orders, and handling customer inquiries promptly and professionally. Resolving customer issues to ensure positive feedback and high seller ratings.