I have been in the BPO industry for over 10 years and have handled different kinds of support - customer service, financial
service, and technical support on calls. I have also handled teams for a few years including managing daily performance, handling payroll reports to ensure they do not have disputes by payday, coaching, conducting meetings, training new agents and facilitating up-training for tenured agents. I am a driven, highly motivated, well-experienced professional with a superior passion for customer service.
My Personal Skills:
- Time Management
- Keen attention to details
- Flexible to work in any shifting schedules
- Superior strategic and creative abilities
- Highly efficient and can work with minimal supervision.
Tools:
- Slack
- ACSS
- NextGen
- Zendesk
- Zoom
- Avaya OneX
- Cisco
- Citrix
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- GSuite
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