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91

Basic Information

Age 26
Gender Female
Address Sign Up with Pro Account
Website Sign Up with Pro Account
Tests Taken English
 B2(Upper Intermediate)
Uploaded ID Sign Up with Pro Account
Last Active 2019-01-15
Member Since 2015-04-18

Skill Summary

SKILLS
 
Customer Service Skills
 
*Customer Care Specialist (Chat and Phone Support)
* Social Media Support Specialist
Proficient in using Facebook, Twitter, Google+, LinkedIn and Hootsuite
-Answer client general and technical related inquiries posted to the company’s social media platform targeting resolution at the same time hitting 100% response rate and less response time.
-Practicing Social Media Etiquette to make sure that critical issues do not arise by a simple action such as friending/unfriending, retweeting, following/unfollowing, tagging photos, tagging location, using the proper emoticon
-Acknowledging customers sentiments posted publicly and asking them for the details to be placed via private message or direct message.
-Send escalation to proper channels for concerns that need to be checked by higher fix
(e.g.) System Administrator
 
2. Digital Marketing Skills
*Digital Operations Manager  (Overall Project Management to Customer Service)
*Social Media Marketing (Facebook, Instagram, Youtube)
*Facebook Messenger Marketing (Manychat )
*Content Marketing (Create Clickfunnels and Product Landing Pages)
*Email Marketing (Mailchimp and Klaviyo)
*E-commerce Marketing (Shopify and Apps included )
*Online Reputation Management
*Partnership and Communication
*Influencer Marketing
*Clickfunnel Building and content   



English

Skill Rating:

  • Speaking
  • Tutoring Teaching
  • Writing

Writing

Skill Rating:

  • Creative Writing
  • Web Content Writing

Marketing & Sales

Skill Rating:

  • Affiliate Marketing
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Facebook Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Sales Representative
  • SEO
  • Social Media Marketing

Advertising

Skill Rating:

  • Creative advertising
  • Facebook Ads

Customer Service & Admin Support

Skill Rating:

  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support
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