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Global Command Center Operations Manager

80 ID PROOF
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EXPECTED SALARY
Php 80,000.00/month
( $1,441 USD )
EDUCATIONAL ATTAINMENT
College
AVAILABILITY
40 hrs/wk
( $8.33 USD/hr )
EXPERIENCE OVERVIEW
10
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Pasig City, Metro Manila NCR
Tests Taken:
None
Last Active:
November 19th, 2022 (10 days ago)
Member Since:
April 14th, 2015
SKILL SUMMARY

Conduent (Pasay)                                                                                    (July
2019- Present)
IT Operations
MANAGER (Network Operations Center)
 
Responsible for
all IT strategy, development, execution and management activities, supporting
secure digital innovation & capabilities both internally and externally.
Responsible for
day to day delivery of technology services to internal and external Upgrade to see actual info include iUpgrade to see actual info capture and resolution; performance monitoring,
tuning and actioning; break-fix resolution; support of operational audits and
certifications; and other operational administrative functions such as
equipment, circuit ordering and associated activities.
<!--[if !supportLists]-->•       <!--[endif]--> Achieves goals through the work of others.
<!--[if !supportLists]-->•       <!--[endif]--> Management responsibilities include
performance appraisals, pay reviews, training and development for three or more
employees.
<!--[if !supportLists]-->•       <!--[endif]-->Requires broad
technical expertise and company/industry knowledge.
•    Accountable
for functional, operational and/or program management.
•    Has
primary accountability for the performance and results of a team within own
discipline.
•    Manages
professional employees and/or supervisors.
•    Adapts
departmental plans and priorities to address resource and operational
challenges.
•    Exercises judgement within defined practices
and policies to determine appropriate action; receives guidance from manager.
•    Provides
technical guidance to employees, colleagues and/or customers.
•    Requires in depth understanding of concepts,
theories and principles in own discipline and growing knowledge of other
disciplines.
<!--[if !supportLists]-->•       <!--[endif]-->Translates
strategy/priorities into work product.
<!--[if !supportLists]-->•       <!--[endif]-->Impacts the
level of service and the team’s ability to meet quality, volume, and timeliness
objectives.
•    Guided
by policies, resource requirements, budgets and the business plan.
•    Manages a generally homogeneous team; builds
engagement in teams to meet service and/or operational challenges.
•    Approves
OT/ operational expenses/ rollup data to provide recommendations.
•    Identifies
and resolves technical, operational and organizational problems.
 
 
 
•    May
participate in solving problems across a matrix.
•    Guides, influences and persuades others
either internally or lower complexity external customers or agencies.
<!--[if !supportLists]-->•       <!--[endif]-->Allocates
resources to meet the demand of the business.
<!--[if !supportLists]-->•       <!--[endif]-->Manages several
cross-functional teams around the globe.
<!--[if !supportLists]-->•       <!--[endif]-->Ensures
effective communication with internal and external stakeholders.
<!--[if !supportLists]-->•       <!--[endif]-->Engages internal
and external (as required) stakeholders, working closely with leaders across
IT, the business and all service delivery leads to provide clear direction.
<!--[if !supportLists]-->•       <!--[endif]-->Provides leadership
and direction for the Engineering staff.
<!--[if !supportLists]-->•       <!--[endif]-->Coordinates with
project managers on engagement lifecycle.
<!--[if !supportLists]-->•       <!--[endif]-->Monitors active
projects and task to ensure that delivery dates and expectations are being met.
<!--[if !supportLists]-->•       <!--[endif]-->Establishes
processes for engaging the Engineer staff.
<!--[if !supportLists]-->•       <!--[endif]-->Performs other
duties as assigned
<!--[if !supportLists]-->•       <!--[endif]-->Complies with
all policies and standards
 
 
Conduent (Pasay)                                                                                    (March
2018- July 2019)
NOC TEAM LEAD
(Network Operations Engineer)
 
 Manages the global function of a 24 x 7
NOC, providing direct supervision and technical leadership to the team.
 Provide supervisory level responsibility
managing the day-to-day BAU tasks and activities during a given work-shift
period, ensuring technical resources are dedicating time to appropriately
prioritized work activities.
 Monitors and enforces all policies,
standards and procedures for the NOC.
Utilize tools, internal tracking
metrics, and other reports to generate KPI reports for internal use in order
to identify operational and process improvement Upgrade to see actual infomunicates with key players on
operational issues, handles escalations, and notifies senior management of
high severity and chronic network issues.
 Assist management of key NOC initiatives
and improvement activities (both technical and administrative).
Maintain data integrity and
reporting accuracy by ensuring that all tools are in use, accurate, and
functioning properly.
Other duties as Upgrade to see actual infocalation/Decision making
 
 
Conergy Solutions (Makati)                                                                      (Jan 2017- March 2018)
NOC TEAM LEAD
(Network Operations Engineer)
 
Observe the dashboard and status
of individual power plants through a remote monitoring software
Take note of the automatically
received trigged alarms
Proactively analyses the power
plant data
Reactively analyses the power
plant data after an active alarm from the remote monitoring system is
received
Technical failure analysis to
identify the root cause and affected components
Define counter measures to correct
the existing alarm
Provide detailed technical
instructions to site teams located elsewhere
Create corrective maintenance
work orders in the CMMS (Computerized Maintenance Management
System)
Follow up open work orders until
they are fully resolved
Provide daily, weekly, monthly,
yearly performance and maintenance reports to Conergy clients and Conergy
management
 
NTT DOCOMO interTouch (The Fort, Taguig)                                             (Aug 2015- Jan 2017)
NOC TEAM LEAD
(Network Operations Engineer)
 
To assist to supervise,
coordinate, mentor and oversee the activities and practices of a specified
team of Network Operations Engineers (NOC Engineers) within NOC, as
delegated by the Network Operations Centre Supervisor.
 In charge of managing iUpgrade to see actual info, request,
change tickets in the queue and ensure all tickets are taken care within
the Service Level Agreements (SLAs) given.
To ensure all the tickets are
kept low (quantity) in the queue at all time for NOC.
To assign escalated tickets to
NOC Engineers based on the priority and urgency.
To assist in critical cases and
liaise with Senior NOC Engineers for advice if unable to solve the issue
within specific time period.
Monitors all production
environments, servers, network devices, database and applications using
industry standard Network Monitoring and Management Tools.
To ensure email, Skype, phone
and other means of communication to be attended timely.
To liaise with Senior NOC
Engineers in ensuring critical tickets are being closed or escalated
within the SLAs.
To provide daily operation
reports to NOC Supervisor.
Maintains internal
troubleshooting knowledge base.
To handle NOC Google Calendar
with scheduled tasks.
Conduct weekly meetings with the
respective team and provide meeting minutes to the department.
To ensure wall board in NOC
displays the correct information on a daily basis.
Maintain network and server
documentation, including a record of equipment failures. Update site
documentation after configuration or equipment changes and upgrades.
Act as an Engagement Manager for
Global Property Network Standard (GPNS) sites for specific Company
clients.
Other tasks/functions that may
be assigned by the company as per business requirement; these may change
from time to time to reflect the changing requirement of your
position  and our business.


NTT DOCOMO interTouch (The Fort, Taguig)                                             (Aug 2012- Aug 2015)
NOC (Network
Operations Engineer)
Network Management and Analysis
IUpgrade to see actual info and fault detection, identification,
and diagnosis using Network Monitoring and Management Tools
Pro-active analysis, event and
iUpgrade to see actual info management ensuring all faults are resolved within SLA
Ensure that trouble tickets are
regularly updated with meaningful technical analysis information and data.
Prioritize activities and resources
to resolve iUpgrade to see actual info in appropriate order based on priority and business
needs
Assist in identifying new tools that
would help to resolve issues or create a smoother and more efficient
monitoring process
Perform hardware and software testing
including providing feedback and configuration documentation
Commissioning of new properties from
the Network Operations perspective
Involve in network design and
implementation
Manage DOCOMOinterTouch relationships
with major ISP’s and Telco companies worldwide
Deploy patches released by the
Product Development team to all production servers and appliances/devices
worldwide
Maintain accurate records and timely
reports on equipment operation and ensure issues are resolved and
completed
Perform initial troubleshooting,
investigations and bug analysis on production systems and clearly
document, record meaningful data to the Product Development team
 
PAGCOR e-Games - PhilWeb Corporation (
Makati)                                                   
(Jan 2012- July 2012)
NOC (Network
Operations Centre)      
Infrastructure
Specialist
 
<!--[if !supportLists]-->·       <!--[endif]-->Escalate issues in a hierarchic manner.
monitored 24/7.
<!--[if !supportLists]-->·       <!--[endif]-->Monitoring the telecommunication network
for alarms or certain conditions that may require special attention to avoid
impact on the network's performance.
<!--[if !supportLists]-->·       <!--[endif]-->Serves as Tier 2 support for co-location,
customer back-up network, and services.
<!--[if !supportLists]-->·       <!--[endif]-->Analyzes Network Operations Center’s (NOC)
activities and documents resolutions.
<!--[if !supportLists]-->·       <!--[endif]-->Identifies problem areas, devices and
delivers solutions and works with contractors to enhance quality of service and
prevent future issues.
<!--[if !supportLists]-->·       <!--[endif]-->Monitors and tests fixes to ensure
problems have been adequately resolved.
<!--[if !supportLists]-->·       <!--[endif]-->Tracks and analyzes NOC request trends
(tickets) and creates statistical reports for management.
 
 
Microdata Systems and Management Inc. ( Makati, City )                                                                                                                                                                                                                                     (April 2011– Dec 2011 )
 MIS ASSISTANT ( Technical Support )
           
 
<!--[if !supportLists]-->·      
<!--[endif]-->Maintaining and supporting
business systems includes assisting users with system and software
functionality and technical issues.
<!--[if !supportLists]-->·      
<!--[endif]-->Implementing security measures
to be adhered to by all users within the organization.
<!--[if !supportLists]-->·       <!--[endif]-->Installation and maintenance of PC hardware
and software system
<!--[if !supportLists]-->·       <!--[endif]-->Assembly of hardware materials for LAN,
Its configuration, switches and modem
<!--[if !supportLists]-->·       <!--[endif]-->Configuring the PC for internet connection
(switches, routers )
<!--[if !supportLists]-->·       <!--[endif]-->Services the unit, the monitor , the
printer and other peripherals.
 
 

WORKER SKILLS

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Technical Writing

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