Experienced CS & E-Commerce Manager | Senior Data Analyst

Overview

Looking for full-time work (8 hours/day)

at $22.73/hour ($3,999.99/month)

Bachelors degree

Last Active

April 16th, 2024 (4 days ago)

Member Since

February 3rd, 2022

Profile Description

Welcome to my LinkedIn profile! With over 15 years of enriching experience, I have honed my skills across various industries and geographies, cultivating expertise in customer support, Ecommerce, and data analysis. My journey has equipped me with an extensive toolkit of skills and capabilities that enable me to deliver exceptional results.
???? Global Customer Support Expertise: Throughout my career, I have navigated the complexities of customer support in diverse geographies. My proficiency spans industries including Telecommunication, Banking, Software, and E-Commerce, allowing me to adapt seamlessly to the unique needs of each sector.
???? Multi-channel Support Mastery: I am well-versed in providing support through diverse channels – chat, phone, and email. My ability to connect with customers through these mediums ensures consistent and effective assistance, enhancing customer satisfaction.
???? People Leadership and Coaching: My passion for people development shines through my coaching and leadership skills. I take pride in nurturing teams to their full potential, fostering a collaborative environment that drives success.
????? Ecommerce Enthusiast: With over a year of dedicated experience in Ecommerce, I've managed the intricacies of customer support for online Upgrade to see actual infoom social media customer service to 3PL coordination and workflow management, I've utilized tools such as Help Scout, Pipeline, WooCommerce, Shopify, Slack, and Google Enterprise to streamline operations.
???? Data Analyst and Scientist: I possess a deep understanding of various data structures and excel in the realm of data analysis. My SQL proficiency empowers me to extract meaningful insights, while my expertise in Zapier integration and automation adds efficiency to processes.
Whether I'm orchestrating seamless customer experiences or delving into data to uncover hidden opportunities, my passion for excellence drives me forward. I'm excited to connect with fellow professionals, share insights, and explore collaborative possibilities.
Let's connect and explore how we can synergize our expertise for mutual growth!