? Provide overall project management and support.
? Manage day-to-day operations and ensure maximum staff retention.
? Determine, implement, and monitor project metrics and KPIs.
? Communicate and coordinate with Client and Client staff
? Attendance and performance monitoring
? Ensure that staff is able to meet client’s requirements.
? Coach the staff and issue corrective action, if needed
? Managed 8 Key Accounts (Global Rewards, Accountants, Insurance and Brokers, Logistics, Digital
Marketers, Web Designers, and Customer Service)
? Client Management, Staff Management, Shared Services (HR, Facilities, IT and Talent Acquisition
Team) Management
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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