no skill summary
4 years of experience as Customer Support and a year working as a Quality Assurance Analyst for Priceline.
Less than a year of experience working for Calltend and Valoroo.
I've been with the customer service industry for 6 years and had a chance to work on various departments. On my last job, I was with the research team for almost 2 years before I was hired as a Quality Assurance Analyst. It serves as the back-office support of the company where we deal with clients directly, we work on ad Hocs, communicating with partner vendors and dealing with urgent matters and cases (call retrieving, validating agent errors etc.)
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