Roy

Customer Support Representative

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

January 26th, 2024 (62 days ago)

Member Since

January 20th, 2022

Profile Description

My first customer support experience was with Sprint, a telecommunications company. As a customer support representative, I had an opportunity to assist our customers regarding their billing inquiries, educating them about overage and data usages, and providing additional services. As part of our responsibilities, we also assist customers doing basic troubleshooting with their mobile devices and activating their new devices.
Then I was moved to a technical account with AT&T U-Verse for 6 months. We were tasked to assists our customers concerning their Internet issues, setting up their email and phone line connectivity.
Lastly, I had an opportunity to work with a travel account, Orbit/Expedia, for 11 years. For the first two years, I was a front-line agent assisting customers regarding their flight, hotel and activities reservation. After two years, I was given a chance to work with the back-end support, called Dilemma. This department handles purely hotel escalations. We assisted customers, hoteliers and market managers.

Top Skills

Customer Support » Email Support

Other Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

E-Commerce » Inventory Management » Quality Control

Customer Support » Technical Support

Office and Administration » Email Management

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Imus, Cavite
Tests Taken
IQ
Score:  135
DISC
Dominance: 13
Influence: 20
Steadiness: 39
Compliance: 28
English
C2(Advanced/Mastery)
Uploaded ID
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