My first customer support experience was with Sprint, a telecommunications company. As a customer support representative, I had an opportunity to assist our customers regarding their billing inquiries, educating them about overage and data usages, and providing additional services. As part of our responsibilities, we also assist customers doing basic troubleshooting with their mobile devices and activating their new devices.
Then I was moved to a technical account with AT&T U-Verse for 6 months. We were tasked to assists our customers concerning their Internet issues, setting up their
Lastly, I had an opportunity to work with a travel account, Orbit/Expedia, for 11 years. For the first two years, I was a front-line agent assisting customers regarding their flight, hotel and activities reservation. After two years, I was given a chance to work with the back-end support, called Dilemma. This department handles purely hotel escalations. We assisted customers, hoteliers and market managers.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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