8 Years of Customer Service Experience
I have worked in the BPO industry for 5 years and 3 years as a freelancer.
I have been working in BPO/Call center here in the Philippines for 5 years before I started freelancing. I have handled US, UK & AU customers in the past.
I have experience in Telco Customer Service (Orange UK, EE UK, T-mobile US), I also have experience in Financial Customer Support (Macy's Credit & H&R Block US). I also worked as a sales and customer support for Macy's Online.
I have excellent English communication skills and I can make sure that the company's customers are 100% satisfied with the service I
I have handled different eCommerce platforms such as Shopify, eBay, WooCommerce, and BigCommerce.
I handled all inquiries via
-Order Status
-Order Fulfillment
-Delivery Status
-Product Inquiry
-Returns and Exchange
-Refunds and all other concerns
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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