Regine

Experienced and Highly Skilled VA and Customer Service Rep

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Overview

Looking for full-time work (8 hours/day)

at $454,550.57/hour ($80,000,900.00/month)

College Graduate - BS Psychology

Last Active

February 17th, 2023 (406 days ago)

Member Since

March 22nd, 2015

Profile Description

8 Years of Customer Service Experience
I have worked in the BPO industry for 5 years and 3 years as a freelancer.
I have been working in BPO/Call center here in the Philippines for 5 years before I started freelancing. I have handled US, UK & AU customers in the past.
I have experience in Telco Customer Service (Orange UK, EE UK, T-mobile US), I also have experience in Financial Customer Support (Macy's Credit & H&R Block US). I also worked as a sales and customer support for Macy's Online.
I have excellent English communication skills and I can make sure that the company's customers are 100% satisfied with the service I Upgrade to see actual info addition to that. I am highly experienced with Customer Support and CRM platforms like Zendesk, Freshdesk, and Ladesk, Gorgias, and Gsuite.
I have handled different eCommerce platforms such as Shopify, eBay, WooCommerce, and BigCommerce.
I handled all inquiries via email, chat, or phone that is related but not limited to;
-Order Status
-Order Fulfillment
-Delivery Status
-Product Inquiry
-Returns and Exchange
-Refunds and all other concerns

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Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Indang, Cavite
Tests Taken
None
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