8844cd100bf 2dd90

CSR | Quality Analyst | Virtual Assistant

99 ID PROOF
Verified
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EXPECTED SALARY
Php 40,000.00/month
( $722 USD )
EDUCATIONAL ATTAINMENT
College Degree
AVAILABILITY
40 hrs/wk
( $4.17 USD/hr )
EXPERIENCE OVERVIEW
Customer Service Representative | Quality Assurance Analyst | Virtual Assistant
BASIC INFORMATION
Age:
31
Gender:
Female
Location:
Mandaue City, Cebu
Tests Taken:
IQ
Score:  113

DISC
Dominance:14
Influence:7
Steadiness:43
Compliance:36

English
 C2(Advanced/Mastery)
Last Active:
November 21st, 2022 (9 days ago)
Member Since:
March 9th, 2015
SKILL SUMMARY

I have more than 10 years of experience in the BPO industry that honed my communication skills both verbal and written. I also got promoted as a Quality Assurance Analyst that taught me do admin tasks, email management, report creation and data analysis. I have basic knowledge when it comes to social media platforms like Facebook, Instagram, Twitter and Upgrade to see actual info. I also have basic knowledge with Canva, Google Sheets and MS Applications.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Speaking
  • Writing
  • Blogging
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance

English
EXPERIENCE

I have been with the BPO Industry for a long time that I was able to practice my English Communication skills and learned ways on how to deal with foreign clients through writing and speaking.

SKILL RATING
  • Speaking
  • Writing

Writing
EXPERIENCE

Writing has always been my means of expressing my thoughts or whatever I'm feeling and even communicating others. I have been into writing since teenage years and writing helps develop my communication skills as well.

SKILL RATING
  • Blogging

Sales and Marketing
EXPERIENCE

I had an experience with a Sales account when I was in the BPO Industry and through this, I learned ways on how to offer products and services to prospect clients and even learned the strategies in Selling and Marketing.

SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Sales Representative
  • Social Media Marketing

Customer Service & Admin Support
EXPERIENCE

I have been with the BPO Industry as a Customer Service Representative and learned how to provide excellent customer service to clients. I worked as a Technical Support as well and provided effective resolution to clients. With my experiences, I was promoted as a Quality Assurance Analyst wherein I learned how to provide feedback, data analysis, call calibrations and provide action plans to support Operations effectively.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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