d2d 9fb98e18d 4c480000 0

Technical Project manager

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EXPECTED SALARY
Php 65,000.00/month
( $1,226 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $7.09 USD/hr )
EXPERIENCE OVERVIEW
Project Management ,CSR, TSR, VA Purchasing, Logistics, and Supply Chain Specialist position, real estate VP.
BASIC INFORMATION
Age:
28
Gender:
Male
Location:
angeles city, pampanga
Tests Taken:
IQ
Score:  125

DISC
Dominance:29
Influence:20
Steadiness:34
Compliance:18

English
 B1(Intermediate)
Last Active:
January 30th, 2023 (3 days ago)
Member Since:
December 21st, 2021
SKILL SUMMARY

Creating 
Statement
of Work (SOW)
Draft SOW
Review SOW
Approve SOW
(Client/Internal)
Purchase Order (PO)
Receive PO
from Pfizer
Standard Operating Procedures
(SOPs)
Review
Existing
    *Draft any missing SOPs
    *Document Retention Policy
Review SOPs
Approve SOPs
(Client/Internal)
New System Design Document
(NSD)
Draft NSD
Review NSD
Approve NSD
Business Requirements Document
(BRD)
Draft BRD
Review BRD
Approve BRD
(Client/Internal)
    *Assign TRD to
Technical Team, internal use
Design
Document
    *Flowchart Development/Updates
Reports Request Document (RRD)
Review report
needs with Client/TAM
Determine
SLAs/KPIs, etc.
    *Draft RRD
Review RRD
Approve RRD
File Interface Agreement (FIA)
Draft FIA
Review FIA
Approve FIA
Technical Requirement Document
(TRD)
Draft TRD
Review TRD
Approve TRD
Business Continuity Plan
(BCP) 
Review the
existing (BCP)
Revise if
needed (BCP)
Approve if
necessary BCP
Compliance Documents
Contact List
Org Chart
RACI Matrix
Project Plan
Scorecard
Project Start
Date
Assemble and Notify Team
Kickoff Meeting Deck
Kickoff Meeting (Internal)
Kickoff Meeting (Client)
Requirements Gathering/Client
Signoffs
Telephony
Network Connection Requirements
    *Internet Connection
Speed Requirements
    *RAUpgrade to see actual infomory
    *Device Specifications
Messaging
Approved
Script
    *Confirm Voice Talent
    *Prompt Request
       - Initial Prompt Request
       - Receive Recordings
       - Prompt Review Round 1
       - Prompt Review Round 2
       - Client Prompt Review
       - Additional Prompt Request
       - Prompt Signoff
Voicemail
Approved
Script
    *Confirm Voice Talent
    *Prompt Request
       - Initial Prompt Request
       - Receive Recordings
       - Prompt Review Round 1
       - Prompt Review Round 2
       - Client Prompt Review
       - Additional Prompt Request
       - Prompt Signoff
Queues
IVR Scheduler
Configure
DID’s
UII Prefixes
Project Names
Call Routing
API
By Phone
Number
By Caller
Selection
Live
Monitoring
Skills
Prioritization
Transfers
OB Transfers
Internal Transfers
Recordings (ISI, Fact Sheets,
FAQs)
Approved
Script
    *Confirm Voice Talent
    *Prompt Request
       - Initial Prompt Request
       - Receive Recordings
       - Prompt Review Round 1
       - Prompt Review Round 2
       - Client Prompt Review
       - Additional Prompt Request
       - Prompt Signoff
CSAT
Approved
Script
    *Confirm Voice Talent
    *Prompt Request
       - Initial Prompt Request
       - Receive Recordings
       - Prompt Review Round 1
       - Prompt Review Round 2
       - Client Prompt Review
       - Additional Prompt Request
       - Prompt Signoff
IVR
Obtain Phone
Numbers
    *New
    *RESPORG
    *Vanity
    *Local-US
    *Local-International
Approved
Script
    *Confirm Voice Talent
    *Prompt Request
       - Initial Prompt Request
       - Receive Recordings
       - Prompt Review Round 1
       - Prompt Review Round 2
       - Client Prompt Review
       - Additional Prompt Request
       - Prompt Signoff
Program IVR
    *Code Development
       - Code Review
       - Whitebox
Testing/Dev Testing
       - FT Matrix Creation
       - Functional Testing Round 1
       - Functional Testing Round 2
       - Functional
Testing by the Spanish Tester Round 1
       - Regression Testing & Bug Fixes
       - Functional Testing Signoff
       - UAT Matrix Creation
       - User Acceptance Testing
       - User Acceptance Testing Signoff
       - End to End
Testing if file is being sent to Pfizer Hub, otherwise not needed
    *OB Transfers
    *Call Recordings
(Agent/Caller Interactions)
       - Rules
       - Storage/Retention
       - Destruction
CRM
Network
Connection Requirements
Business Rules
Document
    *Data Entry Fields
    *Integrated Scripting
    *FAQs
    *Reference Materials
    *Dispositions
    *Integration with
other platforms (API’s)
    *FIAs
    *Feeds
   *Search Filters
Credentials
   *Training Environment
   *Production Environment
Testing
    *FT Matrix Creation
    *Functional Testing Round 1
    *Functional Testing Round 2
    *Functional Testing by
the Spanish Tester Round 1
    *Functional Testing Signoff
    *UAT Matrix Creation
    *User Acceptance Testing
    *User Acceptance Testing Signoff
Chat/Chatbot
Approved Scripting
Approved Responses
    *Agent freeform text
    *Canned responses
Testing
    *FT Matrix Creation
    *Functional Testing Round 1
    *Functional Testing Round 2
    *Functional Testing by
the Spanish Tester Round 1
    *Regression Testing & Bug Fixes
    *Functional Testing Signoff
    *UAT Matrix Creation
    *User Acceptance Testing
    *User Acceptance Testing Signoff
 Fax
Server
Setup
Attempt
Rules (Successful vs. Unsuccessful; Retries, etc.)
Approved
Cover Sheet
Approved
Fax Sheet
Opt
In/Out
Testing
    *FT Matrix Creation
    *Functional Testing Round 1
    *Functional Testing Round 2
    *Regression Testing & Bug Fixes
    *Functional Testing Signoff
    *UAT Matrix Creation
    *User Acceptance Testing
    *User Acceptance Testing Signoff
Email
Server Setup
Capture (IVR vs. Live Agent)
Attempt
Rules (Successful vs. Unsuccessful; Retries, Inbound/Outbound, etc.)
Approved Template
Opt In/Out Messaging
Open Rate
Reporting
Storage/Retention/Destruction
Testing
    *FT Matrix Creation
    *Functional Testing Round 1
    *Functional Testing Round 2
    *Regression Testing & Bug Fixes
    *Functional Testing Signoff
    *UAT Matrix Creation
    *User Acceptance Testing
    *User Acceptance Testing Signoff
Text
Server Setup
Attempt
Rules (Successful vs. Unsuccessful; Retries,Inbound/Outbound, etc.)
Approved Template
Opt In/Out Messaging
Open Rate Reporting
Storage/Retention/Destruction
Testing
    *FT Matrix Creation
    *Functional Testing Round 1
    *Functional Testing Round 2
    *Regression Testing & Bug Fixes
    *Functional Testing Signoff
    *UAT Matrix Creation
    *User Acceptance Testing
    *User Acceptance Testing Signoff
Video
Camera
Website
Access/Setup (Adobe, Google Meet, etc.)
Reference
Materials
Testing
    *FT Matrix Creation
    *Functional Testing Round 1
    *Functional Testing Round 2
    *Regression Testing & Bug Fixes
    *Functional Testing Signoff
    *UAT Matrix Creation
    *User Acceptance Testing
    *User Acceptance Testing Signoff
Mobile Applications
Microsites
Social Media
Gather
Requirements
Reporting
Lists
    *Deliverable Schedule
    *Metrics
    *Goals/KPI’s
Subscription
Reports
    *Email Distribution List
Dashboards
Reports
    *Credentials to Access Portal
Feeds
    *API integration
    *FIA
Report Request Document (RRD)
Draft RRD
Review RRD
Approve RRD
Update to RRD
GDS Report Development/Updates
Testing
    *FT Matrix Creation
    *Functional Testing Round 1
    *Functional Testing Round 2
    *Regression Testing & Bug Fixes
    *Functional Testing Signoff
    *UAT Matrix Creation
    *User Acceptance Testing
    *User Acceptance Testing Signoff
Gather Requirements
Job
Description
Recruiting
Interviews
Skills
Testing
Offer Letter
Acceptance
Info to HR
for Onboarding (Marvin)
Info to
Client for Credentials
Gather Training Materials
Create
Training Agenda
    *New Employee Orientation
    *HIPAA
    *AE/PC
    *VCloud Systems
    *Client Training
       - Compliance
       - Product
       - Procedures
       - Systems
       - FAQs
       - Job Aids/Reference Materials
    *Role Play
       - Scenarios
    *Certifications
       - Scenarios
    *Nesting
Quality Monitoring Forms
Calibration
Coaching/Feedback
Focus Groups
Refresher Trainings
Flash Training Memos
Ongoing/Annual Trainings
VPN Access
Passwords
2 Factor Authentication
CRM
Telephony
Emails
Chat/Chatbot
Fax
Mobile Applications
Text
Video
Microsites
Social Media
Reporting
Release
Readiness (Pre-Production) Checklist
Establish Conference Bridge
Push to production
Post-Production Checklist
Post-Production Testing
    *Production Test Matrix Creation
    *Production Testing
    *Production Testing Signoff
Post-Production 48 Hour
Monitoring
Schedule Calibrations
Schedule Ongoing touch bases
Lessons Learned
Project End Date

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning
  • Design Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 2 year of experience as VA

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

Project Management
EXPERIENCE

Since I have worked primarily in the software industry, I have found the Agile method works best for my projects. With Agile, I can create shorter delivery cycles so the client can see my team's work and give us constructive feedback. It creates a more collaborative environment where I can work to create goals with my team based on their feedback. I have also studied the Lean method in my own time and tried to incorporate some of it into my style. I try to eliminate waste in time and budget in all of my projects and always find ways to improve the process.

SKILL RATING
  • Design Project Management
  • Marketing Project Management
  • Other Project Management
  • Software Development Project Management
  • Web Development Project Management
  • Writing Project Management

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