Digital Marketing Virtual Assistant, Outsourced Doers - Nov 2022 to Sept 2024
Manage social media platforms by creating and scheduling engaging content tailored for digital marketing campaigns to drive audience growth and interaction. Design and execute
Administrative Aide IV, Department of Education - ARMM - Nov 2018 to Apr 2020
Partnered with cross-functional teams to ensure seamless project execution, alignment with organizational objectives, and timely delivery of results. Compiled, analyzed, and presented actionable data insights to support managerial decision-making for operational and administrative improvements. Developed comprehensive project proposals and budgets, ensuring clarity and alignment with project objectives and stakeholder expectations. Organized and facilitated seminars for contextualization, finalization, and quality assurance, ensuring high standards.
Case Manager II, TELUS International Philippines - Apr 2017 to Aug 2018
Respond promptly to Airbnb host and guest inquiries via phone,
Customer Service Representative, TeleTech Philippines - Jun 2016 to Dec 2016
Provided customer support over the phone for inquiries related to Telstra phone subscriptions, billing, account migration, and related issues. Collaborated with internal teams to escalate complex issues and ensure customer satisfaction.
Customer and Technical Support, Harte Hanks Philippines - Oct 2014 to Apr 2016
Responded to Barnes & Noble customer inquiries in a timely manner, consistently achieving high customer satisfaction through effective service and problem resolution. Delivered expert technical support for e-reader devices, guiding customers through software troubleshooting and resolving issues efficiently. Managed customer concerns related to orders, including providing updates on order status, addressing billing inquiries, and ensuring a seamless purchasing experience. Assisted customers with troubleshooting
Technical Support Specialist, Convergys Philippines - May 2014 to Jul 2014
Provided technical support to AT&T U-verse customers via phone. Assist with subscription inquiries, billing issues, and account migrations. Troubleshoot internet, TV, and phone service problems. Deliver exceptional customer service by addressing concerns promptly and professionally. Collaborated with internal teams to resolve complex technical issues.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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