CSR/ Sales Rep/ VA /Content Moderator/Fraud Prevention

Overview

Looking for part-time work (4 hours/day)

at $3.00/hour ($264.00/month)

College Under graduate

Last Active

April 19th, 2024 (4 days ago)

Member Since

December 4th, 2021

Profile Description

Worked as a Customer Support Representative handling calls and emails on a short term rental account for 2 years handling US and UK customers with the tasks below:

? Managed credits and returns 
? Assisted customers by listening closely, finding solutions to problems, and making
recommendations based on extensive product knowledge 
? Worked to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to customers 
? Responds to emails with various concerns from the renters

Worked as an Inbound Sales Representative for a year on a Canadian account selling home internet services and mobility plans. Daily tasks includes:

? Received calls from customers who are interested in the product 
? Assisted customers on placing orders 
? Processed orders, credits, and returns 
? Promoted available products and services to customers 

Experience with Content Moderation and Fraud prevention 

? Reviews reported contents from an app 
? Making sure that the posted contents/DMs are up to the community guidelines
? Identifying fraud accounts to ensure member’s cyber
safety
 
As a new aspiring Virtual assistant, I know that my skills should not be limited to those that were mentioned above. I enrolled in a self-paced class and attended training. Below are the skills that I gained: 

? Cold calling and appointment setting 
? Basic property management administration 
? Email/Calendar management 
? Basic video and photo editing 

I am a fast learner and a person who is very much willing to learn new ideas and open for improvements.