8d180c904 fdd

Customer Support Representative / Sales representative/ VA 

99 ID PROOF
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EXPECTED SALARY
Php 20,000.00/month
( $369 USD )
EDUCATIONAL ATTAINMENT
College Under graduate
AVAILABILITY
20 hrs/wk
( $4.26 USD/hr )
EXPERIENCE OVERVIEW
2 years experience as a Customer Support Representative  and 1 year experience as a Sales Representative  
BASIC INFORMATION
Age:
24
Gender:
Female
Location:
Tabaco City, Albay
Tests Taken:
IQ
Score:  115

DISC
Dominance:34%
Influence:15%
Steadiness:29%
Compliance:23%

English
 C2(Advanced/Mastery)
Last Active:
December 3rd, 2022 (5 days ago)
Member Since:
December 4th, 2021
SKILL SUMMARY

Worked as a Customer Support Representative handling calls and emails on a short term rental account for 2 years handling US and UK customers with the tasks below:

? Managed credits and returns 
? Assisted customers by listening closely, finding solutions to problems, and making
recommendations based on extensive product knowledge 
? Worked to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to customers 
? Responds to emails with various concerns from the renters

Worked as an Inbound Sales Representative for a year on a Canadian account selling home internet services and mobility plans. Daily tasks includes:

? Received calls from customers who are interested in the product 
? Assisted customers on placing orders 
? Processed orders, credits, and returns 
? Promoted available products and services to customers 

As a new aspiring Virtual assistant, I know that my skills should not be limited to those that were mentioned above. I enrolled in a self-paced class and attended training. Below are the skills that I gained: 


? Cold calling and appointment setting 
? Social media administration 
? Basic property management administration 
? Email/Calendar management 
? Basic video and photo editing 

I am a fast learner and a person who is very much willing to learn new ideas and open for improvements. 

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Excel
  • Speaking
  • Translation
  • Sales Representative
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Travel Planning

English
EXPERIENCE

I have 3 years experience of English communication on international clients based in the US, UK, and Canada.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
EXPERIENCE

I have 11 months experience as an Inbound Sales Representative.

SKILL RATING
  • Lead Generation
  • Sales Representative

Customer Service & Admin Support
EXPERIENCE

I have almost 2 years of customer support experience (phones and email)

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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