VA | Customer Support | CS Team Lead | Quality Officer

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

April 12th, 2024 (12 days ago)

Member Since

November 19th, 2021

Profile Description

-4 years with AIRBNB handling the Resolutions Team and 1 year as part of the Airbnb Quality Assurance Team
-6 years with Telstra (Australian Telco) handling CS Team and 1 year as part of the Quality Team
-over 10 years of Customer Service/Support experience (combined experiences in US Telco, AU Telco, AU Internet Service Provider, and AIRBNB)
-Customer Service combined with Billing, Retention, Sales (cross-selling and up-selling), Marketing, and basic Tech Support
-1 year experience as a Virtual Assistant


-Part of my role as a Team Lead and Quality Officer include the following:
*extensive coaching
*data analysis
*performance management
*people management
*team building
*admin task management
*escalations and supervisory calls
*call evaluations for continuous improvement/customer experience insights
*conducting Initial and Final Interviews for New Hires (recruitment)
*approving payroll using Kronos and Jeonsoft
*handle immersion or embedding teams