Operations Manager for 10 years & Customer Service Representative for 5 years.
Worked as an operations manager for a local coffee cafe company, serving customers and maintaining employee engagement. Responsible for supply chain workflow, develop training tools for new baristas, and maintains company values.
Served as a customer service representative and deals with customer issues through well-guided support and effective complaint resolution workflow.
Barista, coffee lover | enthusiast.
Tools:
Zendesk - interaction with customers through an
SAP - data management tool to pull out customer details
CWS - retrieving repair center details
Solvup - customer experience tool for handling returned products
Internet Speed:
https://www.speedtest.net/result/
Resume:
Achievement & Certificates:
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