CUSTOMER SERVICE MANAGER PRO/ UNBEATABLE SALES REP

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

April 15th, 2024 (4 days ago)

Member Since

November 13th, 2021

Profile Description

A passionate and dedicated professional with a versatile skill set encompassing customer service, technical support, retention, and sales expertise for over 9 years. With a solid background in these areas, I have consistently delivered exceptional results and have earned a reputation for excellence in customer-centric roles for more than 9 years. With my multifaceted skill set and dedication to excellence, I am well-prepared to contribute to the success of any organization, particularly in customer-focused, sales, e-commerce, and digital marketing roles.


EXPERT WITH THE FOLLOWING TOOLS
- Zendesk
- Singleview
- Genesys
- Aircall
- CRM's
- Order management tool
- Google Suite
- Google Sheets
- Microsoft office
- Microsoft Excel
- Microsoft Teams
- Zoom 
- Slack

Whizz Technologies
SALES REPRESENTATIVE 
- Contact leads via phone calls and emails to introduce removal and cleaning services and initiate the sales process

- Provide accurate quotes and pricing information based on property configuration for end of lease clean and size of the truck to send for removal service

- Keep track of leads and potential clients, and follow up to ensure they receive the quote and be able to call the customer back and close the sale

- Work to close sales by presenting proposals, negotiating terms, and securing deposits for the job

- Train new hires about the sales process and role plays

- Collaborate with colleagues, including operations and customer service teams, to ensure a smooth transition from sales to service delivery.

- Exceed individual sales targets set by the company


TELECOMMUNICATIONS COMPANY
CUSTOMER SERVICE MANAGER

-  have led a team of agents in customer service focusing on customer inquiries about the product or their subscription, billing concerns and disputes, refunds, and escalations as well as upselling Value Added Revenue in all applicable calls.

- Led teams in technical support that involves diagnosing and resolving internet, TV, and phone issues (No signal, intermittent, slow connection, or no connection at all or device connectivity issues, following the correct troubleshooting steps in the blueprints that provide accurate resolutions. Also, ensure that agents pitch for value-added service if the issue is resolved and transfer to the right department if it is an escalated concern to level 2.

- Led multiple teams in the retention department focusing on saving customers from canceling their service. Successfully reduce churn rates by implementing effective retention strategies, and providing coaching and training to teaUpgrade to see actual infombers that are aligned with the company's goals and objectives.

Call centers I have worked with:
Teleperformance company
- Time warner cable
- Direct TV ATNT 

Quantrics Enterprise Inc.
- Bell Canada Technical Support
- Virgin mobile Customer service
- Virgin solutions plus, Retention department 

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