Overview
Looking for full-time work (8 hours/day)
at $5.00/hour ($880.00/month)
Bachelors degree
Last Active
April 19th, 2024 (6 days ago)
Member Since
February 4th, 2015
Profile Description
I have solid background and experience in CRMs
- Zendesk
- Shopify
- Magento
- ShipStation
- SamCart
- reCharge
- Stripe
Handled customer service support for different US based subscription eCommerce stores:
- Thrive Market
- ShortPar 4
- Cellular Outfitter
- TechStyle Incorporated ( JustFab, Fabletics, FabKids, ShoeDazzle )
- Drmers Club
Successfully worked for Upwork campaign with positive feedback from clients.
Total of 10 years customer service experience in BPO industry.
Worked closely with each customer to carefully resolve issue within timely fashion.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Cultivated relationships with new customers and maintained good partnerships with existing members.
Able to multi-task; handle multiple chats at once and send follow-up
Built customer confidence by actively listening to their concerns and giving appropriate feedback through chat.
Results oriented, adapt to company changes and adjust quickly for smooth transition.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Worked for a US based subscription company. Handles order and account related concern. Customer retention
Customer Support » Chat Support
Experience: 5 - 10 years
Worked for a US based ecommerce store. Manages order and account-related concern. Customer retention
Office and Administration » Data Entry
Experience: 5 - 10 years
Gather information and make sure accuracy of the information in the CRM
Other Skills
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao Del Sur
- Tests Taken
- IQ
- Score: 107
- DISC
- Dominance: 22%
- Influence: 7%
- Steadiness: 36%
- Compliance: 34%
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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