100fbddce4 98d28 904

Email and Chat Customer Service Support

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EXPECTED SALARY
Php 25,000.00/month
( $434 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $2.51 USD/hr )
EXPERIENCE OVERVIEW
8 years Customer Service
BASIC INFORMATION
Reviews:

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Age:
38
Gender:
Male
Location:
Davao City, Davao Del Sur
Tests Taken:
IQ
Score:  107

DISC
Dominance:22%
Influence:7%
Steadiness:36%
Compliance:34%

English
 C2(Advanced/Mastery)
Last Active:
September 22nd, 2022 (10 days ago)
Member Since:
February 4th, 2015
SKILL SUMMARY

I have solid background and experience in CRMs
- Zendesk
- Shopify
- Magento
- ShipStation
- SamCart
- reCharge
- Stripe
Handled customer service support for different US based subscription eCommerce stores:
- Thrive Market
- ShortPar 4
- Cellular Outfitter
- TechStyle Incorporated ( JustFab, Fabletics, FabKids, ShoeDazzle )
Successfully worked for Upwork campaign with positive feedback from clients.
Total of 10 years customer service experience in BPO industry.
Worked closely with each customer to carefully resolve issue within timely fashion.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Cultivated relationships with new customers and maintained good partnerships with existing members.
Able to multi-task; handle multiple chats at once and send follow-up email.
Built customer confidence by actively listening to their concerns and giving appropriate feedback through chat.
Results oriented, adapt to company changes and adjust quickly for smooth transition.

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have completed my Integrated Comprehensive Virtual Assistant Training and Coaching Program of the KOM Academy. Currently, I am looking for an entry level position for the virtual assistant industry to apply the skills and knowledge I learned.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Research
  • Transcription

English
EXPERIENCE

I worked within two high-volume customer-support call centers for a major Telecommunications carrier, a Digital Television Services Provider and Internet Service Provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. And recently handled as Consultants for an online shop operating in the US which focuses in customer care.

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Finance & Management
SKILL RATING
  • Bookkeeping

Customer Service & Admin Support
EXPERIENCE

I have solid 8 years experience on email and chat support for several start-up ecommerce stores mostly based in the US.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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