Delfin

Customer Service Support

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

July 10th, 2024 (8 days ago)

Member Since

February 4th, 2015

Profile Description

I have solid background and experience in CRMs
- Zendesk
- Shopify
- Magento
- ShipStation
- SamCart
- reCharge
- Stripe
Handled customer service support for different US based subscription eCommerce stores:
- Thrive Market
- ShortPar 4
- Cellular Outfitter
- TechStyle Incorporated ( JustFab, Fabletics, FabKids, ShoeDazzle )
- Drmers Club

Successfully worked for Upwork campaign with positive feedback from clients.
Total of 10 years customer service experience in BPO industry.
Worked closely with each customer to carefully resolve issue within timely fashion.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Cultivated relationships with new customers and maintained good partnerships with existing members.
Able to multi-task; handle multiple chats at once and send follow-up email.
Built customer confidence by actively listening to their concerns and giving appropriate feedback through chat.
Results oriented, adapt to company changes and adjust quickly for smooth transition. 

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Worked for a US based subscription company. Handles order and account related concern. Customer retention

Customer Support » Chat Support

Experience: 5 - 10 years

Worked for a US based ecommerce store. Manages order and account-related concern. Customer retention

Office and Administration » Data Entry

Experience: 5 - 10 years

Gather information and make sure accuracy of the information in the CRM

Other Skills

Basic Information

Age
40
Gender
Male
Website
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Address
Davao City, Davao Del Sur
Tests Taken
IQ
Score:  107
DISC
Dominance: 22%
Influence: 7%
Steadiness: 36%
Compliance: 34%
English
C2(Advanced/Mastery)
Uploaded ID
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