Customer Service / SMM / Marketing Support /Graphic Designer

Throughout my experience working with diverse Amazon customers, I have handled a wide range of products, both big and small, and have actively engaged in leaving reviews to enhance customer satisfaction. Additionally, I have effectively managed between 1 to 5 Facebook accounts, providing invaluable marketing support. Furthermore, I have contributed to our brand's social media presence by creating engaging designs. Over the past two years, I have acquired this wealth of knowledge through self-directed learning, utilizing resources like Google and YouTube. Starting from scratch, I continue to expand my skills, always embracing the idea that learning is an ongoing journey without end.

During my journey, I have collaborated closely with third-party sellers on Amazon. My responsibilities encompass a wide array of tasks, such as addressing negative reviews, soliciting feedback from customers, and providing comprehensive support via email, chat, and text channels. I am proficient in handling refund and replacement requests through the Amazon Seller Central platform, ensuring seamless transactions. Moreover, I possess strong troubleshooting skills, enabling me to efficiently resolve any product-related issues that arise.

As a customer service representative, I have honed the invaluable skill of effective communication. I possess extensive expertise in articulating information with utmost clarity, whether through spoken or written words. Furthermore, I have mastered the art of attentive listening, enabling me to genuinely comprehend customers' needs and concerns. This proficiency empowers me to deliver precise and tailored assistance, thereby guaranteeing a truly remarkable customer experience.