Knowledgeable and dedicated customer service professional with extensive experience in E-commerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
I have 1-year experience as a virtual assistant. I work on filing investor's documents and encoding their data in excel and google sheets. I also have an 5-year experience in recruitment of pre-qualified teachers in a school by evaluating their demonstration teaching and qualification exam.
I have 6 years teaching Mathematics with English as the medium of instruction and 2 years experience in communicating with North American customers as a customer service associate.
I have 2 years experience in Amazon as a customer service associate. I've worked on assisting customers' concerns such as delivery status, processing and cancellation of orders, order replacements or refunds, account security, payment issues, etc. I am also knowledgeable with some E-Commerce software such as Shopify, Zendesk, and Gorgias.
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