19e0 40cdd89 2d840fb

Rockstar VA|Social Media Manager|Customer Support Specialist

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 40,000.00/month
( $728 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $5.61 USD/hr )
EXPERIENCE OVERVIEW
2 Years as a Social Media Manager ; 2 years as Social Media Strategist ; 2 years experience in Social Media Marketing (Facebook Ads) ; 2 years as a Licensed Financia
BASIC INFORMATION
Age:
32
Gender:
Female
Location:
Cordova, Cebu
Tests Taken:

DISC
Dominance:11%
Influence:10%
Steadiness:51%
Compliance:29%

Last Active:
August 5th, 2022 (13 days ago)
Member Since:
October 27th, 2021
SKILL SUMMARY

Hi, I'm Upgrade to see actual info and I'm your rockstar VA! :) I have a proven experience as a Customer Support Specialist, Social Media Manager, and General Virtual Assistant for over 5 years.
With the passion for all of the work I do, I hold the skills of being detail-oriented, organized, responsible, a team player, communicative, and managing my time evenly, all while holding a consistent, positive attitude.
Skills I offer:
?Customer Support: Live Chat, Email, and Phone call support
?Administrative Work
?Social Media Management
???Facebook Ads
?Online Research
?Basic Graphic Design
?Basic Video Editing
???Email Management
Applications/Tools, and websites I use:
?Canva
?Google Sheets
?Google Docs
?Microsoft Word
?Microsoft Excel
?Task Management Tools: Trello, Basecamp
?Schedule Contents: Hootsuite, Facebook Business Suite
?Social Media sites: Facebook, Twitter, Instagram, LinkedIn, Pinterest
If you think these skills are what you need for your business, let's hop on a call and see how I can help you.
Talk to you soon! :)

WORKER SKILLS
TOP SKILLS
  • Customer Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 4 years of experience as a Market Researcher conducting surveys over the phone with targeted respondents. Last 2017-2018, I also worked as a Quality Analyst for a BPO company for eBay Customer Service representatives. Part of my QA role is to listen to calls and transcribe them into scripts so that we can use them during calibrations with our clients. From 2018-2020, I worked as a Performance Development Coach supervising eBay Customer Service representatives. Part of my job role is to collate their scores based on the company's KPM's and KPI's. I input the data in Excel and that is where we base our coaching session. Also, since I was managing a team, I also organize team buildings and that's where I've experienced creating itineraries or travel planning. Currently, I am working as a Licensed Financial Advisor and part of my role is to input my clients' information into the application forms. I am also handling my own team of Financial Advisors as a Manager Candidate and in this role, I was able to acquire skills in recruitment. I have experience interviewing potential candidates and giving them job orientations.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I am a graduate of Bachelor of Arts in English-Language. I have 9 years of experience working in a BPO company and English has been the medium of communication. With this, I can say that I'm pretty good at speaking, teaching, and writing in English.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

Managing my own facebook page also made me learn about copywriting. Posting content with engaging captions and messages with a call to action buttons for my audience.

SKILL RATING
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Web Content Writing

Sales and Marketing
EXPERIENCE

From 2012-2015, I worked as a Market Researcher and we were tagged by our foreign respondents as Telemarketers. Currently, as an Insurance Agent, I also run Facebook and Instagram Ads to get clients. I've also experienced using lead generation but I did not find it effective in converting prospects into clients so I stopped using it and focused on running ads instead.

SKILL RATING
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Sales Representative
  • Social Media Marketing
  • Telemarketing

Advertising
EXPERIENCE

As an Insurance Agent, I have been managing my own Facebook page and running ads for 2 years now. It is also linked to my Instagram account so I also run ads on Instagram from time to time.

SKILL RATING
  • Facebook Ads
  • Instagram Ads

Graphics & Multimedia
EXPERIENCE

As an Insurance Agent handling my own Facebook page, I have been creating graphic design, art cards, and infographics to be posted on my page. I also have experience editing informative videos related to my job.

SKILL RATING
  • Animation Specialist
  • Graphics Editing
  • Logo Design
  • Photoshop
  • Video Editing
  • Web page Design

Finance & Management
EXPERIENCE

My major role as a Financial Advisor is to help my clients organize their finances so they can properly allocate their income based on their needs. I conduct personal money management sessions with my clients so they know if their financial management is healthy or unhealthy based on their lifestyle. From there, we come up with strategic planning on how to properly manage their finances so they can secure their future without comprising their present needs.

SKILL RATING
  • Accounting
  • Bookkeeping
  • Financial Analysis
  • Financial Management
  • Investment Researching
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support
EXPERIENCE

From 2012 up to the present I have been dealing with customers. First from a BPO company as a customer service representative with eBay and now with an insurance company as an Insurance Agent/Financial Advisor. As a customer service representative before with eBay, I got to experience being assigned to both phone and email support. I handle multiple concerns from both buyers and sellers regarding their business transactions. Now in managing my own Facebook page, I get to interact with my audience and eventually convert them into clients.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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