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Virtual Assistant

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EXPECTED SALARY
Php 50,000.00/month
( $868 USD )
EDUCATIONAL ATTAINMENT
College Level
AVAILABILITY
40 hrs/wk
( $5.02 USD/hr )
EXPERIENCE OVERVIEW
More than 7 years experience in BPO- Virtual Assistant-Technical Support-Customer Care Representative
BASIC INFORMATION
Age:
28
Gender:
Female
Location:
Davao, Davao Del Sur
Tests Taken:

DISC
Dominance:45
Influence:7
Steadiness:27
Compliance:22

Last Active:
September 27th, 2022 (8 days ago)
Member Since:
January 18th, 2015
SKILL SUMMARY

I have almost 8 years of experience in a BPO industry. I have 66 months experience as a customer service representative for email support in a transportation platform. I have more than 3 years of experience as a customer support for debit or credit card services and merchant services (Financial Institutions and Credit Union customer service, billing and tech support for their online application). I have more than 1 year experience as a technical support for telecommunication company (TV, Internet, Phone and Email). Experience as a dispatcher for appliance services (phone, email and text).   - Ability to handle stress at work or adaptable to the environment. 

BELOW ARE MY EXPERTISE:
- Administrative Tasks / General Virtual Assistant
- Loan Processor (Mortgage, Credit Consulting and Funding)
- Customer Service Representative (Email and Phone)
- Technical Support
- Social Media Management (Facebook, Instagram, YouTube, Twitter)
- Sign NDA
- PDF and Acrobat
- Scheduling
- Google, Microsoft
- Zendesk, Infusionsoft
- File Management
- Infusionsoft
-Canva
-Filmora
- Windows office (Creating slideshows, PowerPoint Presentations, spreadsheets, etc.)
- File Management (organizing files using Dropbox, google drive etc)
- Data Entry
- Email Management/Filtering
- Email Blasting
- Customer Support/Service
- Manages Inbound and Outbound Calls, Telemarketing, appointment setting,
- Lead Mining
- Web Research
- Blog Posting (content are provided)
- Social Media Marketing as well as Social Media Management (Facebook fan page/s, Twitter, LinkedIn, Pinterest, Google Plus, Youtube, etc.)
Administrative tasks as a Loan Processor:
- Calling the different Title Companies and Insurance Companies
- Request VOE (Verification of Employment) through work number

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Research
  • Speaking
  • Tutoring Teaching
  • Writing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Social Media Marketing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have more than 1 year experience as virtual assistant in 123 employee as a loan processor in City Lening Inc

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have an experienced speaking with the native American in outbound calls, telemarketing, appointment setting. Also, I have experience speaking with formality in loan officers, insurance agent and post-closing officers in title companies.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting

Sales and Marketing
EXPERIENCE

I have an experienced speaking with the native American in outbound calls, telemarketing, appointment setting.

SKILL RATING
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Advertising
SKILL RATING
  • Google AdWords

Web Development
SKILL RATING
  • Mysql

Webmaster
SKILL RATING
  • Google analytics
  • Managing Servers
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Logo Design
  • Recording Audio
  • Web page Design

Software Development / Programming
SKILL RATING
  • Android development

Finance & Management
SKILL RATING
  • Tax Preparation

Customer Service & Admin Support
EXPERIENCE

I have more than almost 2 years of Customer Support for financial support and been an email support for one of the app transportation company.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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