Customer Service rockstar!

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 20th, 2024 (36 days ago)

Member Since

October 9th, 2021

Profile Description

Welcome to Exceptional Customer Service! 

Are you seeking a dedicated and proactive customer service professional? Look no further! With 9 years of experience in delivering top-notch service and ensuring client satisfaction, I bring a passion for exceeding expectations and resolving issues with finesse. 

What I Offer: 
Customer-Centric Approach: My focus is on understanding and fulfilling client needs promptly and efficiently, ensuring a seamless experience. 

Problem Resolution: Proficient in addressing concerns, I pride myself on finding effective solutions that leave clients feeling heard and valued. 

Communication Expertise: Clear and empathetic communication is my forte, fostering positive relationships and trust with clients. 

Peace of Mind (you’re in good hands) ???? 

Key Skills: 
Customer Service: 
Extensive 9-year background in Customer Service 
Skilled in Chat and Email support ?? Experienced in Inbound and Outbound calling.
Proficient in Data Entry 
Skilled Compliance Call Quality Analyst
Experienced in Team Management and Coaching
 Experienced as a Senior Technical Support
 
Other Skills:
 Global Student Counsellor/International Admissions Officer
 Knowledgeable in Bookkeeping and US Taxation encoding 
Account Management (Translation and Affiliate Marketing) 
Executive Assistant 
Social Media Manager

 Tools and Apps I am familiar with 

CRM Tools: 
Salesforce
FreshSales 
Click Up 
Asana
PipeDrive 
HubSpot

General Tools: 
G-suite
Microsoft 365 
Dropbox 

Communication
Tawk 
Ring Central
Zoom 
WhatsApp, Slack, WeChat, Upgrade to see actual info 
Ding Talk
Spoke Phone 

Accounting Tools/Apps
QuickBooks Online
Wave Accounting software 
Drake Tax Software 
Turbo Tax 

Education Sector Apps/ Tools 
Study Link 
OA Student Management system 
Banner 
RTO Manager 
PRISMS system 

Other applications/ tools 
CANVA 
Adobe Photoshop 
Picsart <8efe80624d780eba0c6493ec45140364>Facebook Meta 
Splashtop 
Adobe Acrobat 
GES Point (translation software) 

Why Choose Me? 

My commitment is to not just meet but exceed your customer service expectations. I'm dedicated to ensuring your clientele receives the attention and assistance they deserve, ultimately contributing to your business's success. 


Let's collaborate to elevate your customer service standards and create lasting positive experiences for your clients!