eBay (January 28, 2010 to July 2019)
My background as a (PA) Performance Analyst and as a Performance Development Coach, are the roles that have given me a good understanding of how regulated businesses like our Industry works.
As a PA, I was responsible for evaluating, and analyzing behaviors and how they influenced the overall performance of the site and was tasked to provide feedback in making teammates realize that quality is the selling point of every company and instill the value of not just taking calls but quality calls.
As a coach, I am responsible for the performance of my team, coaching them to perform, motivating them to go beyond and root-cause the opportunity in order to create an action plan which will change the behaviors that would directly improve their KPMs and meet the client requirements. I was responsible not only for organizing employees and tracking their progress but was also
responsible for managing all expectations as a team. I developed a good understanding of the current regulatory environment of this fast pace industry and how they meet the tracking and client requirements, not just requirements but demands in our journey to be the best as they relate to the specific LOB I managed.
Freelance: Virtual Assistant (Real Estate and Clinic Front desk - Remote) March 2020 – Dec 2021
Virtual Assistant (Real Estate)
- Conduct market research to find potential real estate properties for sale or rent
- Screen and qualify potential buyers or tenants
- Schedule property showings for potential buyers or tenants
- Draft and send
- Manage and respond to inquiries from prospective clients
- Schedule and confirm appointments with clients and vendors
- Manage and maintain real estate databases and CRM systems
- Assist with administrative tasks, such as preparing contracts and managing paperwork
Front Desk Healthcare Clinic - VA
- Welcoming patients and visitors with a positive and friendly attitude
- Registering and scheduling patient appointments using electronic health records (EHR) systems
- Verifying patients' insurance coverage and collecting co-payments or deductibles
- Answering phone calls and
- Maintaining patient records and ensuring their confidentiality
- Responding to patient inquiries and providing accurate and timely information
- Assisting in the billing and coding process by verifying patient information and ensuring accuracy
- Facilitating communication between patients and healthcare providers
- Collaborating with other healthcare tea
Remote – eCommerce Operation Manager - Australian eCommerce (Soga)
- Develop and execute e-commerce strategies to maximize sales and profitability
- Manage and oversee all online sales channels, including website, marketplaces, and social media platforms
- Develop and manage budgets, forecasts, and performance metrics to track progress toward goals
- Analyze sales and customer data to identify trends and opportunities for growth
- Manage and coordinate with vendors, suppliers, and third-party partners to ensure timely and accurate product delivery and inventory management
- Ensure compliance with regulatory and legal requirements related to e-commerce, such as data privacy and consumer protection laws
- Supervise and manage the performance of a team of remote employees, including hiring, training, and performance evaluations
- Develop and maintain relationships with key stakeholders, such as suppliers and logistics providers
- Continuously monitor industry trends and competitor activity to inform business decisions and identify areas for improvement.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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