Current Employment Status:
Hired Full Time on May 25, 2022
CAREER SUMMARY
With over 7 years of accumulated experience including Business Process, Accounting, Finance, Healthcare, Customer
Support, Administrative Support, Executive Assistance, Virtual Assistance, Property/Real Estate, and Serviced
Accommodations I have successfully worked with clients and companies across the US, Australia, the UK, and the
Philippines.
SKILLS AND ACCOMPLISHMENTS
• Virtual Assistance:
Support, Calendar Management, SOP Creation, Automation through
management, Process improvement, Outsourcing
• Property/Real Estate VA: Administrative Support, Listing Management, Client Communication, Marketing
Support, Research and Analysis, Database Management, Property Maintenance Coordination, Financial
Management
• Serviced Accommodations VA: Managing diary, converting leads, managing cleaners and stock levels,
guest communication
• Executive Assistance:
Time management, Communication, Critical thinking, Organization, Project management, Process
improvement
• Administrative: Organization, Customer Support, Time management, Teamwork, Communication, Project
management
• Customer Service: Communication, Empathy, Proactive, Multi-channel communication, Active listening,
Adaptability, Resourcefulness, Positive attitude, Quick Decision Making
• Leadership/Management Skills: Decision-Making, Communication, Adaptability, Time Management,
Problem-Solving
• Administrative Support: Efficiently handled administrative tasks such as managing
team's workload.
• Streamlined Property Listings: Successfully managed and updated property listings on short-term rental
platforms such as VRBO,
inquiries, and 100% bookings.
• SOP Creation: Created SOP for a Short-Term Rental Company.
• Client Relationship Management: Maintained a database of over 500 client contacts, ensuring timely follow-up and personalized communication.
• Light Bookkeeping: Sending invoices to customers.
• Research: With expertise in market research, project coordination, supplier and material sourcing, permit
compliance, document management, communication, virtual assistance, data analysis, problem-solving, and
continuous learning, I have successfully supported construction clients across various projects.
• Keap Campaign Creation: Created and managed marketing campaigns using Keap (formerly Infusionsoft),
and Mailchimp including
• Video Editing: Simple editing includes cutting, trimming, adding effects, and enhancing audio to create
professional-quality videos.
• Graphic Design: Creating designs tailored fit to client needs.
Experience: Less than 6 months
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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