My name is Joseph Manlangit. I started my BPO career in 2013 as technical service representative assisting customer's with phone issues. I also worked as a customer service representative on a healthcare account helping customer's to check plan benefits, eligibility and processed claims.
I was also part of an escalation team were we insure that their complaints are being heard and valued.
I have received numerous award such as Most valuable player in getting most numbers of calls while maintaining the average handled time, customer service satisfaction king and providing first call resolution.
I have a good communication skill, an active listener. I am a computer literate- and know how to solve a complex problem. I can work under pressure. I am dedicated and highly trainable.
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.