f9d4 808cd0e24d10b

Customer Service Representative

50 ID PROOF
Timeproof:
EXPECTED SALARY
Php 20,000.00/month
( $402 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $2.33 USD/hr )
EXPERIENCE OVERVIEW
technical account and customer service representative
BASIC INFORMATION
Age:
30
Gender:
Male
Tests Taken:
None
Last Active:
2021-10-08
Member Since:
2021-09-20
SKILL SUMMARY

My name is Joseph Manlangit. I started my BPO career in 2013 as technical service representative assisting customer's with phone issues. I also worked as a customer service representative on a healthcare account helping customer's to check plan benefits, eligibility and processed claims.
I was also part of an escalation team were we insure that their complaints are being heard and valued.
I have received numerous award such as Most valuable player in getting most numbers of calls while maintaining the average handled time, customer service satisfaction king and providing first call resolution.
I have a good communication skill, an active listener. I am a computer literate- and know how to solve a complex problem. I can work under pressure. I am dedicated and highly trainable.

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Speaking
  • Writing
  • Customer Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Email Management
  • Excel
  • Quality Assurance
  • Transcription

English
SKILL RATING
  • Speaking
  • Translation
  • Writing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Phone Support

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