Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

College level
BS Nursing

Last Active

April 16th, 2024 (9 days ago)

Member Since

September 19th, 2021

Profile Description

I would like to provide you with an overview of my background and experience in the customer service industry, as well as my skills and abilities that make me suitable for the job.
I have been working as a Customer Service Representative since 2017, accumulating a total of six years of experience in the field. For the first three years, I worked in a BPO company, where I gained valuable knowledge and skills in handling various customer interactions. Following that, I transitioned into freelancing, which allowed me to further expand my expertise and work with clients from diverse industries.
One of the main reasons I chose to specialize in customer service is my genuine passion for helping people. I thoroughly enjoy assisting customers and finding solutions to their problems. I believe that my strong listening and communication skills enable me to effectively understand and address their needs, fostering positive and meaningful interactions.
Throughout my years in the customer service industry, I have acquired extensive experience in utilizing various tools and platforms. I am proficient in using Zendesk, Salesforce, live chat systems, G Suite, Freshdesk, Shopify, and other CRM tools. Additionally, I have a background in social media management and possess basic knowledge of graphic design using Canva. These additional skills allow me to handle tasks beyond traditional customer support, such as email support, phone support, and basic administrative duties like data entry, and appointment setting.
I pride myself on being adaptable and versatile, capable of wearing multiple hats to provide comprehensive support to both customers and the company. I am eager to utilize my expertise and contribute to your organization by delivering exceptional customer service and maintaining strong customer relationships.
I am available for an interview at your convenience, during which I would be happy to discuss my qualifications and further demonstrate my suitability for the position.