Michael

Senior Desktop Support Engineer

85 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $10.23/hour ($900.00/month)

Bachelors degree

Last Active

November 24th, 2021 (855 days ago)

Member Since

September 13th, 2021

Profile Description

• Address escalated issues, collaborate with other SRs to identify the best resolution for consistency, make recommendations to
teaUpgrade to see actual infombers on best resolutions, filter what gets raised to the client.
• Prioritize class difficult tickets as needed.
• Screen Candidate, Monitor and assess performance during the probationary period, make recommendations to management.
• Clear ticket queue, assign tickets to the team and investigate & manage aging tickets.
• Build and update KB on new issues and resolutions.
• Manage New-hire training materials and exercises, guide and coordinate other Trainor/s, assist in the performance
improvement effort.
• Investigate accuracy and quality of resolution and identify windows for improvement.

Top Skills

Real Estate » Appointment Setting

Customer Support » Phone Support

Office and Administration » Data Entry

Other Skills

Customer Support

Customer Support » Email Support

Customer Support » Technical Support

Office and Administration » Email Management

Marketing » Affiliate Marketing

E-Commerce » Inventory Management » Quality Control

Customer Support » Social Media Moderation

Customer Support » Content Moderation/Management

Customer Support » Sales Support

Office and Administration » Microsoft Excel

Marketing » Classified Ads Marketing

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Dumaguete, Negros Oriental
Tests Taken
IQ
Score:  125
DISC
Dominance: 29
Influence: 29
Steadiness: 17
Compliance: 25
English
C2(Advanced/Mastery)
Uploaded ID
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