19d04 d0802b 8dfc

Senior Desktop Support Engineer

80 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 45,000.00/month
( $917 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
10 hrs/wk
( $21.21 USD/hr )
EXPERIENCE OVERVIEW
6 years as an IT Support Technician/Helpdesk
BASIC INFORMATION
Age:
25
Gender:
Male
Location:
Dumaguete, Negros Oriental
Tests Taken:

DISC
Compliance:25
Dominance:29
Influence:29
Steadiness:17

English
 C2(Advanced/Mastery)
Last Active:
2021-09-13
Member Since:
2021-09-13
SKILL SUMMARY

• Address escalated issues, collaborate with other SRs to identify the best resolution for consistency, make recommendations to
teac dombers on best resolutions, filter what gets raised to the client.
• Prioritize class difficult tickets as needed.
• Screen Candidate, Monitor and assess performance during the probationary period, make recommendations to management.
• Clear ticket queue, assign tickets to the team and investigate & manage aging tickets.
• Build and update KB on new issues and resolutions.
• Manage New-hire training materials and exercises, guide and coordinate other Trainor/s, assist in the performance
improvement effort.
• Investigate accuracy and quality of resolution and identify windows for improvement.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Quality Assurance
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance

Marketing & Sales
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Sales Representative
  • Social Media Marketing

Customer Service & Admin Support
EXPERIENCE

I have been working in customer service for the past three years. I have learned how to listen and show empathy whenever a customer has an issue. I am also very experienced in meeting customer needs and problem-solving. I really enjoy helping others, which is why I am excited about this opportunity!

SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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