• Address escalated issues, collaborate with other SRs to identify the best resolution for consistency, make recommendations to
tea
• Prioritize class difficult tickets as needed.
• Screen Candidate, Monitor and assess performance during the probationary period, make recommendations to management.
• Clear ticket queue, assign tickets to the team and investigate & manage aging tickets.
• Build and update KB on new issues and resolutions.
• Manage New-hire training materials and exercises, guide and coordinate other Trainor/s, assist in the performance
improvement effort.
• Investigate accuracy and quality of resolution and identify windows for improvement.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.