I am a hardworking and highly driven individual seeking a position in any field that needs my service. I am also an independently motivated team player aiming to boost department efficiency by successfully completing all tasks assigned to me within their deadline. Strong and Positive work ethics.
Effectively handle negotiation, sales, collections and customer service calls through in depth negotiation skills, soft skills call flow and personalized touch. Skills in generating leads by in depth searches and logical thinking. Equipped with sales and negotiation experience plus ability to produce results by providing quality customer service experience. Experienced in interpreting and analyzing credit file, collection guidelines and closing deals for clients and company.
Effectively communicate in English through words and writing. Responding to queries and complaints aiming always to provide excellent customer service experience via
Knowledge in Microsoft Word, Excel, Shopify, Zoho, Gorgias and navigating other system tools that can help the company achieve the goal. Extracting, Interpreting and Analyzing Data to strategize and come up with an action
Conducting workshops or training for a team, effectively and efficiently give feedback to employees through daily call review audits. Good experience in conducting interview and assessments for human resources work.
I have experience working as a virtual assistant. My past work experiences equipped me to be exposed and keen in terms of quality assurance, use of excel, email management, plan schedules for the day and encode work materials.
I have been working for BPO companies for the past 14 years. My experience in conducting trainings, quality coaching's and meetings developed my skills in communicating may it be in speaking or writing through English language.
My first Job in BPO was a sales representative for 6 years for an American account, this was a hard core sales telemarketing that I did way then and smashed and exceeded each monthly target. I also previously worked for Direct TV as a sales representative for outbound telemarketing for 2-3 years. I do a have a great experience in lead generation a team performance manager for a collection company for 7 years.
I have a good number of years with experience in providing quality service whether on the phone, email or chat. My 14 years experience in the business helped me to developed this skill.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.