Team Leadership and Productivity Monitoring Financial and Me

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

June 8th, 2026 (yesterday)

Member Since

November 27th, 2014

Profile Description

I am a results-driven professional with 10 years of experience in customer service, sales, appointment setting, and billing & collections. I help businesses improve cash flow, retain customers, and streamline operations by delivering efficient, accurate, and customer-focused support. I also bring 5 years of specialized experience in both medical and financial collections, handling billing, payment recovery, and account resolution.

For the past 2 years, I worked as a Team Leader in a collections department, where I monitored team productivity, provided real-time performance updates, and handled escalations from dissatisfied clients. Prior to that, I worked as a Collections Agent, assisting customers with payment arrangements and successfully recovering outstanding balances. I also have solid experience as a Medical Collector, managing billing, insurance follow-ups, denied claims, and resolving payment issues, including handling Australian debt collection accounts and helping clients improve their credit standing through tailored payment solutions.

In addition, I have worked as an Outbound Appointment Setter for solar campaigns in the US and Australia, consistently generating qualified leads. I also provided chat and customer support, ensuring fast and effective issue resolution. My background in sales and data encoding strengthened my ability to manage inventory, engage customers, and drive revenue through a proactive and customer-focused approach.

With strong skills in communication, problem-solving, CRM tools, and productivity management, I am highly adaptable, detail-oriented, and capable of working independently or leading a team. I am committed to delivering results, exceeding targets, and providing excellent customer experiences that support business growth.