Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 16th, 2024 (27 days ago)

Member Since

November 11th, 2014

Profile Description

I have been in the industry for more than 16 years. I started working as a billing coordinator wherein I generate the invoice, maintain records and handle complaints.  Afterwards, I joined Mead-Johnson Philippines, as an office staff in the warehouse and distribution dept. My main task was to assist in the Returns, Export, Traffic and Dispatch Division. I have also participated in the yearly inventory of the warehouse. After this, I jumped up in the Business Process Outsourcing Industry. I have worked as a customer service representative and technical support for prestigious clients such as Microsoft and Apple and also worked with Telstra, which is Australia's largest telecommunications company.
I have also worked as a customer service manager assigned to 4 websites.

My biggest strength is the ability to
communicate. By this, I mean listening effectively to the needs of the
customers to ensure that I provide the best resolution to their problems, and
also doing an extra mile to exceed their expectations.
My second strength is the ability to
sell and hit targets. I enjoy working under pressure and learning about new
products and working towards measurable goals. I've always achieved my targets
and always maintain the metrics set by the clients. I'm a team player. I
remember with my previous job that I’ve contributed a lot to our training
department. I have helped my colleagues understand the processes to effectively
work as a customer service representative. This is something I am very proud of
which demonstrates a commitment to service that is why I feel with this
experience combined with my education makes me a very good fit for the
position.