Experienced Customer Service | eCommerce & Customer Success

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Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

Bachelors degree

Last Active

November 29th, 2023 (2 days ago)

Member Since

August 10th, 2021

Profile Description

I possess extensive experience and expertise in customer service, eCommerce support, and customer success, making me a highly skilled professional. Over the course of 12 years, I have honed my abilities and consistently achieved outstanding results for both small businesses and large corporations. My greatest satisfaction lies in delivering exceptional customer experiences and assisting businesses in attaining their objectives.
Customer Service: I understand customer needs and excel at resolving inquiries, complaints, and issues professionally and promptly. I am adept at using different customer service tools and platforms.
eCommerce Support: I have extensive experience in managing e-commerce platforms, including product listings, inventory management, order fulfillment, and customer support. I am proficient in platforms like Shopify, Zendesk, and Gorgias.
Customer Success: My expertise lies in comprehending customer success methods and effectively executing them to enhance customer satisfaction, contentment, and long-term loyalty.
Services I Offer:
Customer Service:
1. Addressing customer inquiries, resolving issues, and delivering exceptional support via email and live chat.
2. Managing customer accounts, maintaining accurate and updated information, and nurturing positive customer relationships.
3. Implementing best practices and strategies to enhance overall customer satisfaction.
eCommerce Support:
1. Handling order management, tracking shipments, and addressing customer concerns regarding deliveries and returns.
2. Troubleshooting technical issues, including payment gateways, website functionality, and third-party integrations.
3. Checking inventory and coordinating with warehouse personnel to ensure the number of items is accurate.
Customer Success:
1. Cultivating strong customer relationships, comprehending their objectives and desired outcomes, and devising personalized success plans.
2. Conducting onboarding sessions to maximize the value customers obtain from their purchases.
3. Analyzing customer data and providing insights to enhance product adoption, engagement, and overall customer success metrics.
Why Choose ME:
1. Proven Track record in Customer Service, eCommerce Support. and Customer Success:
With over 12 years of experience in various customer service roles, including Ecommerce support and customer success executive positions, I have consistently delivered exceptional results throughout my career.
2. Comprehensive Understanding and Innovative Solutions:
I possess an in-depth understanding of industry trends, best practices, and emerging technologies. This knowledge allows me to provide innovative and forward-thinking solutions to meet the ever-evolving needs of customers and stay ahead of the competition.
3. Effective and Clear Communication Skills:
As a highly skilled communicator, I excel in both written and verbal interactions. I can effectively communicate with customers, ensuring that their needs are understood and met. Additionally, my strong communication skills enable me to collaborate seamlessly with cross-functional teams to achieve shared goals and objectives.
4. A Dedicated Professional for your Business Success:
If you are seeking a dedicated professional who brings a wealth of experience in customer service, eCommerce support, and customer success, look no further. I am committed to helping you achieve your business objectives and providing exceptional service to your valued customers.
PS. Let's connect and discuss how I can contribute to your success and provide exceptional service to your customers. With my expertise and dedication, we can work together to achieve remarkable results. :)

Top Skills

Customer Support

Office and Administration » Email Management

Customer Support » Email Support

Experience: 5 - 10 years

Other Skills

Customer Support » Phone Support

Experience: 5 - 10 years

E-Commerce » Inventory Management » Quality Control

Customer Support » Phone Support » English Speaking

Customer Support » Social Media Moderation

Experience: Less than 6 months

Office and Administration » Translation

Experience: Less than 6 months

Customer Support » Content Moderation/Management

Customer Support » Forum/Community Moderation

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Office and Administration » Transcription

Basic Information

Not Specified
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Tests Taken
Dominance: 54
Influence: 16
Steadiness: 24
Compliance: 6
Uploaded ID
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