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Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

August 29th, 2023 (23 days ago)

Member Since

August 10th, 2021

Profile Description

Career Objective: To work for a company that can give me the opportunity to acquire new knowledge and experience. I want to bring my chosen career path to the next level along with the skills I have developed over the years.

Employment History

Company: Intellibridge Web Solutions
Position: Operations Manager
Account: Healthcare, Publishing, Solar, and Fund-raising campaigns 
Years: September 2021 - June 2023

As on an operations manager, I am responsible to oversee and ensure operations are carried on in an appropriate, cost-effective way. I have implemented policies and best practices across all levels so no one falls through the cracks.  I secure our center's compliance and monitor production KPIs by formulating and improving on strategic and operational objectives to ensure client demands are met. 

Company: Acquire BPO
Position: Senior Sales Representative - Level 4
Account: Australian Telco
Campaign: Inbound/ Outbound/ Chat support Sales
Years: March 2014 – August 2021

I am an all-around Customer Service and Sales Representative for an Australian Telco account. I started as a Level 1 Outbound Sales Representative and worked my way up to a Level 4 Senior Sales Representative. I’ve also been selected to handle our chat sales as well. As a Sales Representative, I sold our products such as the internet, mobile, and TV plans by doing both outbound and inbound calls. During my stay, I’ve also been assigned as one of the sales coaches to new hires. Since 2019, we were cross-trained to handle CS tasks as well such as billing, provisioning, and retention. 

Company: Intellibridge Web Solutions
Position: Business Development Head
Account:  Human Resource • Marketing • Business Development
Years: October 2012 – March 2014

I ventured into a career in Human Resources for a start-up recruitment agency. I was
hired as a Talent Acquisition Manager and eventually promoted as the
Business Development Head. My roles involved drafting business proposals, developing strategies for our online and social media exposure, and managing and retaining relationships with the existing and potential clients.

Company: Pentagon Worldwide Solutions
Position: Outbound Sales
Account: U.S. Online
business listings
Campaign: Outbound Sales B2B (warm and cold calling)
Years: October 2011 – October 2012

I started my pure sales career as an Outbound Sales Representative for an online business listing campaign (B2B). I dialed small to medium-sized businesses to showcase the benefits of optimizing online research results which would help the business improve its online exposure.

Company: VXI Global Solutions
Position: Sales Support Representative
Account: U.S. Satellite TV provider
Campaign: Inbound Sales/ Retention
Years: April 2010 – Oct 2011

I worked here as a Sales Support Representative for a US satellite TV provider.  I handled inbound calls from clients who initially signed up for the service however changed their mind and wanted to cancel their subscription. My role as a SSR is to resell the value of the service and have them realize the features and benefits of what they signed up for.

Company: Sitel Philippines
Position: Customer Service Representative
Account: Canadian Telco
Campaign: Inbound Billing Department (with upselling)
Years: October 2008 – April 2010

I started my career in the BPO industry as a Customer Service Representative for Canadian Telco account.  As a CSR for billing, I handled inbound calls to resolve customer’s concerns in relation to their monthly bills and charges, processed payments, disputes, credits and refunds.

Top Skills

Customer Support

Experience: 5+ years

Marketing » Telemarketing » Inbound Sales

Experience: 5+ years

Marketing » Telemarketing » Outbound Sales

Experience: Less than 6 months

Other Skills

Basic Information

Not Specified
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Quezon City
Tests Taken
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