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Customer Care Specialist

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EXPECTED SALARY
Php 30,000.00/month
( $548 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.17 USD/hr )
EXPERIENCE OVERVIEW
7 yrs in retail industry
BASIC INFORMATION
Age:
37
Gender:
Female
Location:
Davao City, Davao Del Sur
Tests Taken:
IQ
Score:  90

DISC
Dominance:39
Influence:16
Steadiness:14
Compliance:30

English
 C2(Advanced/Mastery)
Last Active:
September 26th, 2022 (68 days ago)
Member Since:
August 4th, 2021
SKILL SUMMARY

I have been with the retail/ sales industry for 7 years
now.  I am skilled in operations management such as overseeing store operations
activities go smooth on a daily basis.

In addition to that since I am a graduate of a business course, I have thorough
understanding of business needs especially in organizing and administrative
tasks.
Career Objective:
 To obtain employment in a company where I can maximize my sales and management skills, program development, and training experience. 

Employment record:
MEEK  DIGITAL BUSINESS SOLUTIONS                     April 2021- July 2021
Admin
                                                                                                
Maintains office services by
organizing office operations.
Ensure adherence relevant to the
company procedures and policies.
Prepares payroll.
Ensure that tasks assigned by
clients to VAs are accurate and submitted on time.
Filters prospective clients.

DIGITEL MOBILE PHILIPPINES                                  December 2020 -February2021
 
Assistant Store Specialist- OIC                                  
Achieves sales targets by developing store initiatives to attract new account and retain existing accounts.
Adheres to prescribed Daily Routine.
Measures sales force effectiveness and monitoring performance.
Reviews retail store shop floor management standards.
Ensures teaUpgrade to see actual infomber’s immediate resolution and feedback to customer concerns.
Ensures teaUpgrade to see actual infomber’s adherence and compliance on customer service programs.
Executes efficient frontline and backroom operations by partnering with third party manpower pool.
Develops team capabilities by coaching and mentoring teaUpgrade to see actual infombers.
Develops digital proficiency.

Branch Inventory Officer-OIC                                          June2015- November 2020
Issues, transfers and releases stocks to branch personnel on a daily basis.
Conducts physical inventory of stocks daily and bi- monthly.
Cascades information on available and stock out inventory.
Monitors unliquidated stocks of front liner and ensures return of stocks by the end of day.
Ensures on time sending of reports to the warehouse.
Conducts reconciliation of noted and reported inventory variances.
Provide support to the store management team in overseeing store operations as needed in the absence of the Branch Manager/ Assistant Branch Manager.
Ensures compliance of credit policy by conducting thorough credit evaluation assessment and review of new and existing customer applications to deliver quality applications.

Customer Service Representative- Front line                       May 2013- May 2015
Assists customers with after sales concerns of accounts.
Files disputes of customers for their accounts and provides updates once resolved.
Achieves individual sales targets for new line acquisition and retention
Performs outbound selling activities.

LEIGHTON CONTRACTORS PHILIPPINES INCORPORATED (MANILA, PHILIPPINES)
Project Secretary (Davao Power Plant Project)               Oct 2012-February 2013

Schedule and coordinate meetings,appointments and travel arrangement for managers or supervisors.
Assist in the preparation of monthly and forecasted progress claim for submission to client.
Update Project Manager of scheduled meetings with client, teleconference, monthly consortiuUpgrade to see actual infoetings and etc.
Maintain and update project staff list and directory.
Collate and ensure the process and approval of documents such as payroll costing, purchase requisition forms, staff resourcing authorization and etc.
Prepare and edit documents including correspondence to clients and subcontractors, monthly project review reports and internal and external memos.

BORDER INTERIOR DESIGN AND DECORATION (Abu Dhabi, United Arab Emirates)
Executive Secretary/ Receptionist                                     May 2011-June 2012

Coordinate all activities related to document control and procedure including technical documents,drawings and commercial correspondence.
Ensure that controlled copies of latest approved documents are distributed to appropriate personnel,clients and suppliers.
Maintain updated records of all office documents.
Prepare quotations for suppliers.
Directs visitors to appropriate contacts
Answers visitor or client queries about the company or office transactions.

GLOBE TELECOMMUNICATIONS (Philippines)
Process Admin                                                             OCTOBER 2007-FEBRUARY 2011

Assists in processing of Globe Broadband applications from Third Party Agents.
Monitor status of applications and submit sales report to the Area Manager.
Maintained inventory of stocks such as modems and globe tattoo prepaid kits.
Ability to support the department,working with colleagues to improve procedures, analyze requirements and improve the day to day workings of the area.
Support the manager of the team in all activities.

PHILIPPINE LONG DISTANCE TELECOMMUNICATIONS (Philippines)
Customer Service Representative                            JULY 2006 – SEPTEMBER 2006

Respond to customer inquiries.
Research required information using available resources
Identify and escalate priority issue.
Provide customers with product and service information.
Follow up customer calls where necessary.
Complete call logs and complete call reports.
Respond promptly to customer inquiries,handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle inquiries and complaints
Process orders, forms, applications and requests.
Manage customers' accounts.

Technical Skills and Strength

Proficient in MS Word, MS Excel and MS Power Point.
Knowledgeable with Canva, Google Workspace,Calendly,Trello,and Slack
Excellent analytical skills and a team player
Self-motivated and result-oriented

EDUCATIONAL BACKGROUND 
College (March 2006)          :                       Bachelor of Science in Commerce
Major in Management Accounting
Ateneo de Davao University
Davao City, Philippines
 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Excel
  • Personal Assistant
  • Translation
  • Writing

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Creative Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Email Marketing
  • Lead Generation
  • Sales Representative
  • Telemarketing

Web Development
SKILL RATING
  • Wordpress Development

Webmaster
SKILL RATING
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Logo Design
  • Web page Design

Finance & Management
SKILL RATING
  • Accounting
  • Inventory Management
  • Payroll

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Phone Support
  • Tech Support

Project Management
SKILL RATING
  • Marketing Project Management
  • Software Development Project Management

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