Software Tester & Desktop Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 31st, 2024 (85 days ago)

Member Since

August 3rd, 2021

Profile Description

Role: Quality Assurance Software Tester
• Study product samples and Collaborate with Developer Team
• Communicate with product designers and developers to understand product details
• Make high-quality documentation that meets standard, is appropriate and easy to use.
• Produce and distribute tutorials to help end-users understand the application
• Detect and track software defects, errors, bugs, and inconsistencies
• Participating in design reviews and providing input on requirements, product design, and potential problems
• Provides voice, email, and back office technical support to end users
• Coordinate and provide updates to developers for closing aged tickets in Jira Service Desk • Document and monitor all incoming calls/emails for service request and iUpgrade to see actual info reports
• Handling Tesla Ready to Test Epic and Change tickets, From testing, Beta testing and Live testing

Role: Service Desk Analyst / IUpgrade to see actual info Management Analyst / SME/ 2ic
• Manage standard and administrative user accounts (account creation, reactivation, deletion and domain access)
• Managing Office365 admin (Shared mailbox, Distribution list and Security groups, Calendar meetings)
• Service Request Fulfillment (User Access Management)
• IUpgrade to see actual info Management (Closing off Resolved IUpgrade to see actual info, Mitigation of breached SLA iUpgrade to see actual info)
• Provides voice, email, and back office IT support to end users
• Provides remote assistance to users for service requests (Software Installations, VPN & Citrix configuration, Setting up Office365 and Microsoft Dynamics, Setting up 3rd party software’s)
• Coordinate Calibre IT on-site for New Starter and New Leaver process improvement.
• Promptly act on iUpgrade to see actual info escalated by business users, managers, and/or stakeholders which are business critical to ensure quick resolution
• Serves as a Point of Escalation for Service Desk Agents including, but not limited, to handling intricate technical support and VIP users
• Log and thoroughly document all incoming calls/emails into the Service Now ticketing tool • Coordinate and assists with SDM for process improvement of work flow tasks in ICT Tool
• AD HOC Tasks including SLA and Dashboard report, Shift Hand Over Report