I started my career in the customer service industry back in 2012 in 1&1 IONOS Philippines Inc as Technical Support Representative. After a year, I got promoted to Customer Service Supervisor. My main responsibilities include but are not limited to performance management, root cause analysis, customer experience evaluations, and coaching. I have intermediate skills level in Microsoft Excel and other Microsoft applications.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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