Proficient in Microsoft Office Applications
Data Entry / Analysis
Workforce reports Analyst
Knowledge of intraday and schedule management applications preferred
Ability to multitask, prioritize and meet timelines on deliverables
Effective communication skills, both written and verbal (English)
Self-starter, sense of urgency and works well under pressure
Capable of rational conduct, trustworthy
Sense of professionalism and ability to develop relationships
Experience: 1 - 2 years
Handled sales and technical support inquiries. Responsibilities include meeting sales targets, providing effective technical assistance, and ensuring excellent customer service.
Experience: 5 - 10 years
Monitor real-time data to optimize call center operations. They ensure efficient resource allocation, make timely staffing adjustments, and contribute to meeting service level agreements for effective customer support.
Experience: 5 - 10 years
Recommends strategies to operations to improve labor utilization and key performance indicator Analyze and monitor statistical information in a timely manner to ensure proper call allocation goals are met, forecasting demand and staffing
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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