Seasoned and well-rounded Customer Service Team Leader specializing in customer service, order placement, replacement, and resolutions for B2C and B2B.
My goal is to complete tasks efficiently that will help your business succeed; manage your day-to-day operations according to your goals, and create opportunities that get you closer to your vision. I am highly trainable, quick to pick up new skills, and obsessed with growth.
Core Competencies:
+ Experienced in recruitment, development, and discipline of a highly engaged team.
+ Project Management- responsible in planning and overseeing a project to ensure they are completed successfully in a timely manner.
+ Basic SEO and Keyword Research
+ Adept at creating reports and documentation
+ Scheduling and Task Management
+ Data Collection and Research
+ Strong problem-solving and decision-making skills with the ability to effectively handle multiple priorities in a changing environment.
+ Administrative Support- Manage phone, chat, and
+Manage daily customer service operations and act as the first point of contact for customers and distributors.
Customer Service Experience:
- Extensive
- Manage and Order tracking
- Handle refunds, returns, and exchanges
- Handle customer complaints and offer a valid solution to the problem
- Chat with customers
- Handle customer service tickets and provide appropriate solutions and alternatives
- Handle B2B orders
+ MS Office, Google, Canva, Slack, Asana
+LiveChat, Lightspeed, Picqer, DeepL, Visma
I want to help you. So send me a message and let’s get started!
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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