IT Helpdesk Technician | MSP Engineer| Systems Engineer

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

March 16th, 2024 (34 days ago)

Member Since

July 16th, 2021

Profile Description

Hello! Let's work together in taking care of your valued customers and your organization's IT/Technical Support needs. I am an experienced IT Helpdesk Analyst/MSP Engineer.

I am proficient with but not limited to the following:

- CRM/ITSM: ConnectWise Manage, ServiceNow, Autotask, Salesforce, Siebel, and ICOMS
- Device Management Platform/MDM: Rippling, Intune, Jamf, SCCM, AD
- Directory Service: Okta, OneLogin, AD, AAD/Entra
- Kaseya, Datto, LMI, Bomgar, TeamViewer, GoToAssist, Quick Assist, RDS, and SCCUpgrade to see actual infoCM 
- MS Office 365 Admin Center, Exchange Admin Center | O365 Partner Center, Google Admin Center
- Active Directory/Azure AD Management
- Machine on-boarding and off-boarding
- User account on-boarding and off-boarding
- Computer, Printer and Scanner Troubleshooting (Software and Hardware)?Microsoft Office Suite (MS 2007- MS O365)
- MS Windows OS and Windows Server?Application (including Client’s 3rd party LOB applications) Support, Deployment and Maintenance
- Citrix Director Management?Okta, RSA, VIP Access, Duo, and MS Authenticator Portals
- Android and iOS mobile devices
- MS Teams, Cisco Jabber, IP Communicator, Slack, Chatter, Cisco Webex, Zoom etc.
- VPN configuration and troubleshooting (Cisco AnyConnect, Pulse Secure, Meraki, NetExtender, Always On VPN)
- Microsoft System Center Configuration Manager (SCCM)?Citrix/VDI/VM Ware, RDS
- IT Glue, SNOW, Inquira
- Endpoint Security Platforms: SentinelOne, Webroot, Symantec Endpoint Protection
- LogicMonitor, Splunk

I also have more that 7 years of experience in the BPO/ITO industry as a Customer Service, Application Support Engineer, and as Salesforce Data Analyst. I have worked for several huge American and UK-based companies in the past few years. I used, was trained, and was exposed to different types of technologies and processes in my previous roles. I am trained and am a master of providing top-notch customer service experience to the people I work with.

I attended (and continuously looking for) training about web development, Networking, Computer Systems, and Social Media Management. I am a fast learner and passionate about acquiring new skills and gaining more knowledge; I am continuously improving my skills in order to provide unparalleled quality of service to my clients/employers.

Feel free to reach out. :)