Marketing Specialist | CX Service Management

Overview

Looking for full-time work (8 hours/day)

at $6.60/hour ($1,161.60/month)

Bachelors degree

Last Active

April 1st, 2024 (19 days ago)

Member Since

July 10th, 2021

Profile Description

With a Bachelor of Business Administration in Marketing Management from Eulogio "Amang" Rodriguez Institute of Science and Technology, Manila, I have a strong foundation in marketing principles and strategies that I apply to my current role as a Team Manager, Customer Experience at Alorica. 

I lead a group of 18 to 20 agents, coaching them to improve their skills, provide excellent customer service, and achieve top performance on a monthly basis. I also handle the critical stage of new employee training, ensuring a 100% passing rate for the ABay / Nesting program. 

I have nearly 10 years of experience in the customer service industry, working as a Customer Experience Agent, a Technical Support Specialist, and a Quality Assurance Associate before becoming a Team Manager. I have handled various accounts, such as Telecommunications, Cellphone & Home Appliances, and Software & Hardware, providing inbound and outbound calls, email and chat support, troubleshooting, and customer retention. I have also analyzed and consolidated data, provided action plans, and conducted calibration and meetings with clients. 

My goal is to leverage my marketing degree, customer service skills, and management abilities to contribute to the success of Alorica and its clients, and to grow as a professional and a leader in the field. I am always eager to learn new things, discover potentials, and promote agents who are ready to step up their game. I am looking for opportunities to collaborate with other professionals and organizations who share my passion for customer experience and excellence.