Reservation Officer

Overview

Looking for full-time work (8 hours/day)

at $1.88/hour ($363.64/month)

College Graduate

Last Active

September 22nd, 2014 (4278 days ago)

Member Since

September 22nd, 2014

Profile Description

Languages Spoken: Filipino, English, French (beginner)
Computer Skills (Microsoft Office, Windows Movie Maker, Basic Adobe Photoshop)
Ability to stay calm under pressure
Customer Service
Multi-tasking
Abacus system
Opera system
Work experience as Reservation Officer
- Processes reservations from e-mail, telephone, fax, Sales Office, Banquet Sales Office, referrals, travel agencies, third party or online travel agencies/websites and in person
- Creates and maintains reservation records by arrival date and alphabetical listing
- Prepares letter of confirmation; processes cancellations and modifications
- Understands the hotel’s policy on guaranteed and no-shows
- Answers telephone and e-mail room inquiries
- Create, update and merge individual guest profile
Work experience as Front Office Receptionist
- Knowledgeable in Opera system
- Processes guest check-in and check-out
- Prepares room blockings for individual and group bookings
- Perform cashier duties and exchange foreign currency; balance cash at the end of the shift
- Prepares guest billing and issue receipts upon payment
- Knowledgeable in room size, type, location, amenities and rates
- Handles guest’s inquiries and concerns
- Receive reservations from guests either in person, through telephone or e-mail
- Assists guest with the safekeeping of their belongings in a safety vault upon request