Karra

Virtual Assistant / Healthcare VA

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Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

October 28th, 2023 (153 days ago)

Member Since

June 27th, 2021

Profile Description

I have been promoted to increasingly responsible positions in the call center industry for more than 11 years. I served as a Customer Service Representative and Customer Service Manager, previously a Customer Experience Manager leading a group of Customer Experience Specialists, and now a Certified Healthcare Virtual Assistant helping a Personal Injury Law firm based in the U.S. as a virtual receptionist. Throughout my tenure, I have been building collaborative and professional relationships with my associates, specialists, leaders, and stakeholders. Also, I treated every detail with confidentiality. I handled customer and partner questions and concerns in a timely and professional manner (through Jabber, MS Teams, Cliq, phone calls, and emails). I am a self-paced learner of several services and virtual assistance. I am familiar with the following tools: Canva, Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook), Google Workspace (Gmail, Docs, Sheets, Forms, Calendar, Drive), Zoho CRM, and softphones like RingCentral and Avaya OneX. Skills Summary: Strong English communication; Strategic, critical, and linear thinking; Tech savvy; Effective coaching and management skills; Customer Service (Email, Chat, Phone Support); fast learner, goal-driven, efficient, and resourceful; Team player and deep appreciation in group dynamics; Organized and efficient with time and task management. I am a motivated team player and aspiring virtual assistant with proven verbal and written communication skills seeking to grow my knowledge of the e-commerce industry and use my excellent problem-solving skills and strong analytical skills. I am looking forward to discussing how my skills can be of value to your company.

Top Skills

Customer Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Phone Support

Office and Administration » Translation

Marketing » Social Media Management » Social Media Marketing

Office and Administration » Email Management

Advertising » Amazon Ads

Advertising » Facebook Ads

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Social Media Moderation

Office and Administration » Microsoft Excel

Basic Information

Age
37
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  133
DISC
Dominance: 27
Influence: 29
Steadiness: 17
Compliance: 27
English
C2(Advanced/Mastery)
Uploaded ID
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