Virtual assistant, telemarketer, researcher, anything

Overview

Looking for full-time work (8 hours/day)

at $2.27/hour ($400.00/month)

College Degree

Last Active

October 20th, 2014 (3708 days ago)

Member Since

September 16th, 2014

Profile Description

I'm hardworking and flexible, During my college years I work and I go to school to finance my schooling. I've worked for various companies with different tasks . In those years, it is in the BPO industry that I have been with for a long time. I've worked as a Customer Account Executive , Product-Technical Support Specialists and Travel Specialists, and currently I am a freelance event planner,I am also flexible to any job vacancies and I'm
very much willing to learn and to be trained.
As a Product-Technical Support Specialists- we provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications/ networking stuffs/ fixing internet connectivity issue, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues and etc. Our support will be provided by clearly communicating technical solutions in a user-friendly, professional manner through phone (believe me,its hard to do step by step troubleshooting process through the phone)
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
- Checking internet connectivity, getting IP address, set static, configure networking stuffs;
- Research required information using available resources;
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
- resolving issue in a very timely manner