Current Employment Status:
Hired Full Time on Apr 11, 2024

Claudine

Customer Experience Analyst

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.80/hour ($1,196.80/month)

Bachelors degree

Last Active

April 11th, 2024 (9 days ago)

Member Since

June 22nd, 2021

Profile Description

As a Customer Experience Analyst, I review and audit the transactions (email, chat, SMS, calls) of the agents to ensure that they are adhering to the processes and are providing the best customer experience. Handle the data sanitation for different performance dashboards. Interpret and present  the data to various stakeholders and suggested improvements where needed.

As a Customer Support Representative, I answered calls, emails, SMS, and chat and provided the best resolution that we can offer to the customers in an efficient manner. I have assisted different clients for a food delivery business, a large e-commerce company in Asia, and a payroll firm in the US.

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Phone Support

Experience: 5 - 10 years

Other Skills

Professional Services » Management Services » Events Management

Experience: 1 - 2 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Marketing » Content Creation » Creative Writing

Office and Administration » Data Analytics

Experience: 2 - 5 years

Office and Administration » Transcription

Office and Administration » Translation

Software » Data Engineering » BI

Experience: 2 - 5 years

Office and Administration » Email Management

Basic Information

Age
29
Gender
Female
Website
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Address
Calamba City, Laguna
Tests Taken
IQ
Score:  125
DISC
Dominance: 36
Influence: 32
Steadiness: 27
Compliance: 5
English
C2(Advanced/Mastery)
Uploaded ID
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